Matheus Pacheco Email & Phone Number

Farmington, MI, US

Plymouth, Michigan, United States

- Engage with diverse R1T/R1S owners and Electric Delivery Van fleet companies via multiple communication channels, including phone, email, chat, and SMS, to deliver exceptional vehicle education and support.- Execute advanced troubleshooting and technical documentation by employing keen listening and analytical abilities to accurately assess customer.

Detroit Metropolitan Area

• Publish photos of cars in automotive articles (Muscle Cars and Trucks Media) and on car manufacturers’ (BMW and Dodge) social media.
• Deliver unique and innovative photography with a Cannon DSLR, Adobe Photoshop, and Adobe Lightroom.
• Listen to customers’ needs and use their input to exceed their expectations.

Detroit, Michigan, United States

• Worked in the International Paper (IP) division in Exports, exclusively servicing IP’s global shipments of wood pulp and other raw materials for paper production.
• Created shipment details in the internal system, reviewed shipping instructions, and arranged shipping line bookings, working effectively in a fast-paced, high-pressure environment.
• Builded and strengthened operational relationships with customers and suppliers while promptly resolving any complaints.
• Organized transport based on promised deadlines and monitor operational performance.

Detroit Metropolitan Area

• Spoke Portuguese and Spanish to better assist clients and provide the best experience.
• Engaged in conversations with clients and offered advice on local restaurant and entertainment options.
• Guaranteed customers arrived at their destinations safely and in a timely manner.
• Communicated in a professional, friendly manner and tried to bring a smile to every passenger’s face.

Troy, Michigan, United States

• Aided patrons with all inquiries and proactively escalated issues to managers when needed.
• Led the training of over 10 new staff members on the restaurant procedures, practices, and customer service best practices.
• Brokedown communication barriers for coworkers and customers by translating Spanish and Portuguese into English.
• Up-sold the latest food products and craft beverages and ensured customer satisfaction and enjoyment.
• Managed a high-volume, fast-paced environment while always providing outstanding customer service.

Greater São Paulo Area

• Disassembled vehicle engines and inspected and cleaned vehicle components as a part of a team after tournaments.
• Organized tools, engine parts, fluids, and crew uniforms in a meticulous manner before, during, and after races.
• Maintained a clean workshop, helping crew members find tools and lent a hand when needed.

Associate'S Degree, Photography

Associate'S Degree, Environmental Studies