Matheus Romano Email and Phone Number
Matheus Romano work email
- Valid
- Valid
Matheus Romano personal email
Matheus Romano phone numbers
Born in Natal-RN, I moved to São Paulo in search of great opportunities.I am very dreamy and ambitious, I have bold goals for my career and I want to be part of projects with a great purpose for society.Because I am a great communicator and love building relationships, I identified with the Customer Success area, which I have dedicated myself entirely to for over 5 years.It is through customer education and genuine concern for their success that companies can grow scalably and sustainably.--> Personal Profile- Passionate about sports such as football, basketball and NFL.- Disciplined and focused on goals, I am inspired by great athletes such as Kobe Bryant, Michael Jordan, Jalen Hurts and Ayrton Senna.- I like to develop artistic skills, practicing guitar and stand-up comedy in my free time.- Extroverted, good-natured and I like interacting with new people.- I love reading, especially biographies of famous athletes.- Long-term investor through the 'value-investing' philosophy.--> Professional Experience:- 5+ years of experience in Customer Success.- 3+ years managing customer success teams using agile methodologies and managing up to 13 people.- Contributes to structuring the CS area for more than 70 companies, implementing best strategies and practices in different sectors (SaaS, retail, e-commerce, healthcare, fintechs, education).- Recognized as Top 100 Global Customer Success Strategist 2021 by SuccessHACKER.- I worked with companies of different sizes, from startups to multinationals such as Unilever, Neogrid, Endurance Group (Hostgator), Bionexo, VR Benefícios, Neoassist and Copastur.--> Technical Knowledge:- Specialization in Customer Success for B2B business models, mainly SaaS and e-commerce.- Experience in high touch, tech touch or hybrid service models.- Strong technical skills, especially in integrating more than 20 tools (Salesforce, Hubspot, Pipedrive, SAP, TOTVS, Zendesk, Omie, Mixpanel...) through APIs, Databases or SFTPs.- Proficient in Excel, Power BI, Looker and SQL language for data validation and manipulation.
-
Specialist Customer Success ManagerFindme - Technology For Security And ServicesState Of São Paulo, Brazil -
Customer Success ManagerFindme - Technology For Security And Services Apr 2024 - PresentSão Paulo, BrazilA FindMe é o SaaS que está revolucionando o mercado de segurança e facilities da América Latina, através da transformação digital de suas operações. Conseguimos te ajudar para que sua empresa seja cada vez mais eficiente na gestão de times externos como segurança, limpeza, vendas, entre outros.Estou responsável por:- Atender com maior frequência parte da carteira Enterprise (Key Account e clientes high touch), mas também apoiando pontualmente contas menores de acordo com o seu… Show more A FindMe é o SaaS que está revolucionando o mercado de segurança e facilities da América Latina, através da transformação digital de suas operações. Conseguimos te ajudar para que sua empresa seja cada vez mais eficiente na gestão de times externos como segurança, limpeza, vendas, entre outros.Estou responsável por:- Atender com maior frequência parte da carteira Enterprise (Key Account e clientes high touch), mas também apoiando pontualmente contas menores de acordo com o seu momento na jornada do cliente.- Ser o grande fomentador dos parceiros que compõe o Hub FindMe, nosso ecossistema de Soluções para auxiliar a transformação digital dos nossos clientes. Atuando com soluções de mercado, como: TOTVS, WeSafer, Leapfone, t-Risk, Aeroscan e Primebid.- Realizar Executive Business Review (EBRs) periódicos.- Potencializar expansão de receita na carteira (upsell/cross-sell).- Reter clientes que solicitaram cancelamento.- Auxiliar no desenvolvimento das melhores estratégias de Customer Success para suportar a operação, com apoio da ferramenta de mercado CustomerX.- Auxiliar no desenvolvimento das principais métricas de CS da operação, principalmente Health Score. Show less
-
Customer Success CoordinatorSerasa Experian Jul 2023 - Feb 2024São Paulo, BrazilMain responsibilities- Ensure that SME customers use our products correctly and therefore have a good experience with them.- Monitor and develop High and Mid touch management KPIs (e.g. NPS, CSAT, Health Score, revenue growth, effectiveness of automations, A/B tests…)- Participate in customer journey interactions with the sales team- Develop hybrid customer relationship rules (human + digital touch) to ensure scale of the operation- Ensure quality and effectiveness of… Show more Main responsibilities- Ensure that SME customers use our products correctly and therefore have a good experience with them.- Monitor and develop High and Mid touch management KPIs (e.g. NPS, CSAT, Health Score, revenue growth, effectiveness of automations, A/B tests…)- Participate in customer journey interactions with the sales team- Develop hybrid customer relationship rules (human + digital touch) to ensure scale of the operation- Ensure quality and effectiveness of the operation- Process management- Generation of insights and strategies per journey- Provide product demonstrations to customers strategically- Carry out continuous follow-ups with the customer to ensure their satisfaction- Encourage upsell and cross sell- Work to generate results, maximize profits and transform customers into company ambassadors Show less -
Customer Success CoordinatorSensedata Apr 2021 - Feb 2023São Paulo, Brazil- Responsible for managing a portfolio with more than 70 customers from different segments (Enterprise and SMB), which represented ⅓ of the company's MRR, such as Neogrid, Iugu, Linx, Gupy, Conta Simples, VR Benefits and Moip/Pagseguro.- Managed a team of 13 people (CS, implementation, support and dev), using agile methodologies.- Experience serving different B2B business models (SaaS, retail, e-commerce, health, fintechs, education...), of all types of service (high to tech touch) for… Show more - Responsible for managing a portfolio with more than 70 customers from different segments (Enterprise and SMB), which represented ⅓ of the company's MRR, such as Neogrid, Iugu, Linx, Gupy, Conta Simples, VR Benefits and Moip/Pagseguro.- Managed a team of 13 people (CS, implementation, support and dev), using agile methodologies.- Experience serving different B2B business models (SaaS, retail, e-commerce, health, fintechs, education...), of all types of service (high to tech touch) for all sizes of companies (Enterprise and SMB).- Serve as executive support for the account's CS in strategic meetings with the executive level, as well as support in crisis management.- Management of team indicators and executive reports using Power BI and Looker.RESULTS- In 2022 we achieved more than BRL 100,000.00 in MRR (25% of the squad's total MRR) from expansion within the customer base through a proactive up sell/cross sell strategy. Show less -
Senior Customer Success ManagerSensedata Jun 2020 - Apr 2021São Paulo, Brazil- Managed a portfolio of 20 clients (Enterprise and SMB) in the adoption and engagement phases (ongoing), such as Neogrid, Linx, SKA, Moip/Pagseguro and Jusbrasil.- Experience building high touch and tech touch use cases for B2B companies in the SaaS, retail, e-commerce, fintech, health, lawtech and education segments.- Construction of dashboards and indicators for customers using Power BI, Looker and SQL.- Hold strategic meetings (Executive Business Review - EBR) with the client's… Show more - Managed a portfolio of 20 clients (Enterprise and SMB) in the adoption and engagement phases (ongoing), such as Neogrid, Linx, SKA, Moip/Pagseguro and Jusbrasil.- Experience building high touch and tech touch use cases for B2B companies in the SaaS, retail, e-commerce, fintech, health, lawtech and education segments.- Construction of dashboards and indicators for customers using Power BI, Looker and SQL.- Hold strategic meetings (Executive Business Review - EBR) with the client's executive level to create rapport and present results of the designed success plan.- Assist in the mapping and development of new integrations, acquiring extensive knowledge in APIs (using Postman), webhooks, databases and SFTPs.- Experience with more than 20 tools already integrated, such as: Salesforce, Hubspot, Zendesk, Pipedrive, Superlógica, SAP, TOTVS, Wootric, Omie and Mixpanel.- During this period, I was a technical reference (chapter leader) in the CS area (12 people), responsible for training the team and standardizing the service/problem resolution processes.RESULTS- Helped in the development of the first process templates in the area such as Account Plan, Success Plan and EBR.- Recording of internal technical training for the CS team, increasing the ramp time for new people in the role.- Crisis reversal in 4 different clients- Generation of more than R$10,000.00 in MRR for expansion in the customer base. Show less
-
Implementation SuccessSensedata May 2019 - Jun 2020São Paulo, Brazil- Responsible for implementing the SenseData software and providing consultancy in structuring the CS operation of 25 clients, such as Unilever, Hostgator, VR Benefits and Bionexo.- Experience with project management (average onboarding time of 3 months), defining deadlines, responsible, following schedule and sending reports to executive level.- Assist in the mapping and development of new integrations, acquiring extensive knowledge in APIs (using Postman), webhooks, databases and… Show more - Responsible for implementing the SenseData software and providing consultancy in structuring the CS operation of 25 clients, such as Unilever, Hostgator, VR Benefits and Bionexo.- Experience with project management (average onboarding time of 3 months), defining deadlines, responsible, following schedule and sending reports to executive level.- Assist in the mapping and development of new integrations, acquiring extensive knowledge in APIs (using Postman), webhooks, databases and SFTPs.- Experience with more than 20 tools already integrated, such as: Salesforce, Hubspot, Zendesk, Pipedrive, Take blip (whatsapp shooting), Onesignal (webpush) and ServiceNow.RESULTS- 25 completed projects (clients) that went from onboarding to ongoing.- Construction of unprecedented use cases for tech touch operations using whatsapp and webpush in the relationship trail, increased the conversion of new orders/sales for retail companies such as Unilever. They started billing with clients they considered “sleeping/inactive”. Show less
-
Customer ExperienceSensedata Dec 2018 - May 2019São Paulo, Brazil- I worked in ticket resolution, I was the only one for the entire customer base, solving data integration problems and product investigations.- I used frequently in my day to day tools such as: Jira to request demands from the development team, Postman (consumption of APIs), Excel for data validation and manipulation and Amazon S3 through cyberduck to download backup with customer load data .RESULTS- Built the first processes in the area, such as: SLA matrix and user education… Show more - I worked in ticket resolution, I was the only one for the entire customer base, solving data integration problems and product investigations.- I used frequently in my day to day tools such as: Jira to request demands from the development team, Postman (consumption of APIs), Excel for data validation and manipulation and Amazon S3 through cyberduck to download backup with customer load data .RESULTS- Built the first processes in the area, such as: SLA matrix and user education through the knowledge base and one-to-many communication.- Development of the integration load monitoring process (using LogDNA and Google Logging). Show less
-
Inbound Marketing ConsultantLogique Sistemas Mar 2017 - Mar 2018Natal E Região, BrasilLogique Sistemas is a Software as a Service (SaaS) company specialized in technology for industries, serving a niche market of multinational giants. Matheus was responsible for:• Implement the Inbound Marketing process from scratch;• Production of relevant content on the blog;• Optimize website and blog according to SEO techniques (+25 keywords in the top 3 of google);• Create an organic lead generation machine (2000+ Visits / month and 20+ Leads / month);• Email… Show more Logique Sistemas is a Software as a Service (SaaS) company specialized in technology for industries, serving a niche market of multinational giants. Matheus was responsible for:• Implement the Inbound Marketing process from scratch;• Production of relevant content on the blog;• Optimize website and blog according to SEO techniques (+25 keywords in the top 3 of google);• Create an organic lead generation machine (2000+ Visits / month and 20+ Leads / month);• Email Marketing / Lead Nutrition;• Support from RD Station softwarehttps://www.logiquesistemas.com.br/blog/author/matheus-romano/ Show less -
Strategic AdvisorNuteq Jan 2017 - Dec 2017Natal E Região, BrasilNUTEQ is the junior company in the Chemical, Environmental and Food Engineering courses at UFRN, which offers consultancy services to SMEs in the region. As part of the strategic council, it was possible to:• Hold quarterly meetings to monitor the strategy;• Assist in strategic decisions;• Monitor the financial statement;• Contribute to the management of directors to achieve the goals of strategic planning, reaching 30+ projects and R $ 50,000.00 + of billing in 2017. -
Commercial And Marketing DirectorNuteq Jan 2016 - Dec 2016Natal E Região, BrasilDuring his tenure as Commercial and Marketing Director, he was responsible for:• Lead and train a team of 4 people;• Management of commercial and marketing strategies;• Implementation of a website;• Campaign management in Google Adwords;• Beginning of the implementation of the Inbound Marketing process through the production of content on the blog;• Sales funnel management (prospecting until the final sale);• Achieve the goals of the 2016 strategic planning with… Show more During his tenure as Commercial and Marketing Director, he was responsible for:• Lead and train a team of 4 people;• Management of commercial and marketing strategies;• Implementation of a website;• Campaign management in Google Adwords;• Beginning of the implementation of the Inbound Marketing process through the production of content on the blog;• Sales funnel management (prospecting until the final sale);• Achieve the goals of the 2016 strategic planning with 12+ projects and R$ 15,000+ revenue. Show less
-
Commercial And Marketing AdvisorNuteq Jul 2015 - Dec 2015Natal E Região, BrasilUpon being hired as a Commercial and Marketing Advisor, he was responsible for executing the customer prospecting process and obtaining the first NUTEQ prospects. He has accumulated experiences in:• Active customer prospecting through Cold Call (3 meetings scheduled);• Negotiation of commercial proposals (3 proposals and no sales);• Deal with no as an answer and evolve with it.
-
TraineeNuteq Feb 2015 - Jun 2015Natal E Região, BrasilAssisted in the creation of a complete business plan for the production of animal feed from the reuse of pineapple peel residues. He was also the team leader in the week that the team delivered more results.
Matheus Romano Skills
Matheus Romano Education Details
-
Laboratory Of Technology In Surfactants -
Erin School Of English, Dublin, IrelandEnglish -
Federal Institute Of Education, Science And Technology Of Rio Grande Do NorteComputing
Frequently Asked Questions about Matheus Romano
What company does Matheus Romano work for?
Matheus Romano works for Findme - Technology For Security And Services
What is Matheus Romano's role at the current company?
Matheus Romano's current role is Specialist Customer Success Manager.
What is Matheus Romano's email address?
Matheus Romano's email address is ma****@****.com.br
What is Matheus Romano's direct phone number?
Matheus Romano's direct phone number is +184320*****
What schools did Matheus Romano attend?
Matheus Romano attended Federal University Of Rio Grande Do Norte, Erin School Of English, Dublin, Ireland, Federal Institute Of Education, Science And Technology Of Rio Grande Do Norte.
What skills is Matheus Romano known for?
Matheus Romano has skills like Atendimento Ao Cliente, Vendas, Microsoft Office, Microsoft Excel, Microsoft Powerpoint, Marketing Digital, Marketing Inbound, Seo, Google Adwords, Google Analytics, Convencimento De Pessoas, Criatividade.
Who are Matheus Romano's colleagues?
Matheus Romano's colleagues are Isabela Lima Simidamori, Rafael Braz, Helen Pruschinski, Vinicius Vasconcelos, Hugo Cesar Pires, Vithória Martins, Lucas Fernandes.
Not the Matheus Romano you were looking for?
-
-
-
Matheus Romano
Brazil1igcp.com.br -
Matheus Romano
São Paulo, Sp
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial