The 2020 pandemic caused by Covid-19 forced companies to review their models and cut spending. Many sectors related to customer service were affected, showing the need to update their processes.In this scenario, HER.ME.S emerged, a company that was born dynamic, innovative and instigating continuous improvement for itself and its partners.HER.ME.S Soluções Digitais is a BPO company specialized in omnichannel digital customer service solutions. A complete and customizable solution for your business.

Volunteer mentor of the Salto Acceleradora program for MEIs from all Brazilian states.I help individual entrepreneurs with issues related to Sales, Customer Retention, Technological Innovation, Process Management and People Management.

- Team management- Collective and individual performance analysis- Feedback Culture- Project management- Data Analytics - GoodData- BI Analysis - Kibana- Customer Intelligence- Performance and innovation reports- Customer support- Performance Indicator Oriented Work (KPI)- User Onboarding Development on Cora CGI Platform- Development of articles for the Help Center - CS and Support Flow Design- Definition of High touch customer follow-up strategies- Responsible for guiding designers in their first experiences with the software- Responsible for carrying out constant follow-up to ensure a successful journey- Relationship planning for user acquisition, reactivation and retentionTools: Zendesk, Airtable, 3ds Max, V-ray, MailChimp, Draw.io, Kibana, Office, Adobe XD.

- Team management- Collective and individual performance analysis- Feedback Culture- Project management- Data Analytics - GoodData- BI Analysis - Kibana- Customer Intelligence- Performance and innovation reports- Customer support- Performance Indicator Oriented Work (KPI)- User Onboarding Development on Cora CGI Platform- Development of articles for the Help Center - CS and Support Flow Design- Definition of High touch customer follow-up strategies- Responsible for guiding designers in their first experiences with the software- Responsible for carrying out constant follow-up to ensure a successful journey- Relationship planning for user acquisition, reactivation and retentionTools: Zendesk, Airtable, 3ds Max, V-ray, MailChimp, Draw.io, Kibana, Office, Adobe XD.

Main activities:- Customer support- Work guided by Performance Indicators (KPI)- BI tool (Kibana)- Development of User Onboarding on the Cora CGI platform- Development of articles for the Help CenterTools: Zendesk, Airtable, 3ds Max, V-ray, MailChimp, Draw.io, Kibana, Office Suite, Adobe XD.

Main activities:- Customer support- implementation of the Zendesk system- Work guided by Performance Indicators (KPI)- BI tool (Kibana)- Development of User Onboarding on the Cora CGI platform- Development of articles for the Help CenterTools: Freshchat, Zendesk, 3ds Max, V-ray, Airtable, MailChimp, Draw.io, Kibana, Office Suite, Adobe XD.

Quality analysis of 3D models.

Photography for Events and Rehearsals. Development of videos.Main activities:- Financial management- Team management- Content development for social media (Instagram and Facebook)- Website development and maintenance- Photography and image editing- Production of physical promotional material- Production of BudgetsMain Software used: Adobe lightroom, Adobe Photoshop, wondershare filmora, Office Package.

Main lines of research:- Entomology- Forensic Entomology- Biological Development- Molecular biology- Mentorship for undergraduate students- Production of IPM (Post Death Interval) estimation reports for the IGP-SC (General Institute of Expertise)Main activities: Insect collection, Colony maintenance, DNA extraction, PCR, Sequencing, Insect identification, Development of research projects, laboratory management, Presentation of research projects in Congresses.

Main lines of research:- Entomology- Forensic Entomology- Biological Development- Production of IPM (Post Death Interval) estimation reports for the IGP-SC (General Institute of Expertise)Main activities: Insect collection, Colony maintenance, Development of research projects, mentoring for beginner students, laboratory management, Presentation of research projects in Congresses.

Main research areas:- Molecular biology- Parasitology- Proteomics- GenomicsMain activities: PCR, DNA Extraction, Protein Extraction, Preparation and maintenance of Solutions for common use, Maintenance of biological colonies, Presentation of research projects in Congresses.

Strategic planning. Feedback 360º. Development of advertising campaigns in physical and digital media. Team management.