Part of the recovery team, I deal with motor and property claims both pre litigation and post litigation.

Working in the recoveries team, I primarily dealt with motor and non-motor claims for small and fast track both pre-litigation and post litigation. I also dealt with pre-litigation defendant personal injury claims and debt recovery claims. I also dealt with Defendant motor claims involving credit hire both pre and post litigation.

Trading as BLM at the time. Merged with Clyde & Co in 2022.

Managing a team of approximately 20 people including bar, floor and kitchen staff. Delivering training and ensuring all laws related to hospitality adhered to. Carried out regular fire and risk assessments. Cash handling, stock management, customer service and complaints handling.

Creating and setting up policies suited to customers needs. Dealing with renewals. Dealing with day-to-day customer queries. Complaints handling and selling additional products to a customers policy to ensure they have the correct product.Nominee for colleague of the quarter.