Mathew Chase Email and Phone Number

• Lead Computer Support Technician at Sierra High School.• Prioritizing proper security practices are being implemented by all end-users by continuously monitoring district network usage and providing end user training.• Deploy and provision district equipment through Microsoft Intune.• Manage groups and accounts in Active Directory.• Deploy and manage VoIP equipment through Mitel Connect.• Discuss with campus administrators to prepare for future technology purchases and implement purchases into a live environment.• Respond to staff and student Help Desk requests in an efficient and timely manner.• In charge of over 1,000 staff and student computers and devices including printers, interactive panels, phones, and school district provided curriculum tools. • Effectively communicates with the Network Team to assist in district intranet requirements.• Provides training to incoming district technicians on how to properly fulfill their duties.• Maintaining an accurate inventory of all district computer and electronic devices by creating and updating digital spreadsheets.• Interface with vendors and manage systems to keep adequate inventory for maintenance of district devices.• Troubleshoot and resolve Windows and Mac Operating System issues.

• Assisted customers to find the perfect solution in their technology purchasing journey.• Communicated with customers to understand their electronic device issues and concerns by using systematic troubleshooting skills.• Conducted thorough diagnostic tests, analyzed error logs, and performed physical inspections to accurately diagnose issues.• Repaired various hardware and software issues to ensure that devices were returned in optimal working condition.• Collaborated with team members to find innovative solutions for complex repair cases, to help leverage collective expertise.• Maintained clear and consistent communication with the customer, providing updates on the status of their repairs.• Performed software installation, virus removal, data backups, and upgrades to customer devices to provide a seamless user experience.• Actively stayed up to date with the latest developments in technology while performing best practices.