Mathew Dwyer Email & Phone Number

United States

As Customer Experience Manager at Humble Bundle, I wore multiple hats to drive customer satisfaction, compliance, and operational efficiency across teams. I collaborated closely with the product team to create and refine support policies, shaping much of our customer-facing messaging to keep users informed on site changes and major issues. Working across.

As the Customer Support Supervisor at Humble Bundle, I was responsible for the day-to-day success of our team in every aspect. This included creating and maintaining internal policies, meeting with cross-discipline groups to address Customer Support concerns or roadblocks, disseminating information to teams for edge-case and potential queue-driving issues.

Austin, Texas Area

At Trion, I worked to address customer questions and concerns regarding in-game, technical, and account support at an escalated level across six different MMORPGs. I strived to provide the highest quality customer support available in the MMO market and work with our producers and development team to ensure our team could stay on top of every issue as they.

Odessa/Midland, Texas Area

At Michaels Arts and Crafts I provided quality customer service, and maintained both a frame shop and art department to the highest standards. Treating the frame shop as a personal business, my team of three framers and myself worked to achieve unprecedented growth within my first year as manager. This includes gaining many new clients, countless awards.

Odessa/Midland, Texas Area

At Michaels I worked as a floor customer service representative. This included working as a cashier, and being a knowledge base on hundreds of products across the store. As a reliable employee I was the face of the company through my unmatched product knowledge, and exceptional customer service. This position was left to move into my management position.