Mathew Eappen Email & Phone Number

Masqaţ, Oman

Project: BANK MUSCAT SMARTPAY PAYMENT GATEWAYSmartPay, introduced by Bank Muscat, revolutionizes card transactions in the Oman region.Role: Payment Gateway Project Lead• Analyzed Functional Requirements for MARS SmartPay Merchant Portal, ADMIN SmartPay Bank Admin portal, Transaction routing, Payment Page, and APIs for Merchant.• Assisted Developers in connecting with the Gateway and APIs.• Led QA, SIT, UAT, and pre-production testing.• Developed SOP for Merchant Onboarding, Risk profile setup, and merchant activation.• Implemented Link-based payment, Email Invoicing, and QR payment, ON-US Debit, and ON-US Credit card processing, resulting in significant cost savings in card processing.Expertise: E-commerce and Payment Solutions• 3DS 2.0 Implementation: Supported 3DS 2.0 integration for Merchants using Cardinal Cruise Direct Connection API for Payer Authentications.• Cybersource Token Management Service: Collaborated with the Cybersource team to migrate existing Secure Storage and TMS tokens to Network Tokens. Provided technical guidance for seamless implementation.• Token Migration: Facilitated smooth token migration from existing OmanNet and Cybersource Gateway to SmartPay.• One of my key strengths lies in my ability to build and maintain strong relationships with government merchants and key clients in the payment domain.

Bank Muscat

• Integrated and supported OmanNet (local Gateway) and Cybersource payment gateways using PHP, JAVA, and .Net.• Proficiently handled various integration types including Secure Acceptance Hosted checkout, Simple Order API, REST API, PG Hosted, Merchant hosted, and MOTO "IVR".• Provided extensive support on PG APIs and their features such as PG Tokenization, save Card features, SI on-demand transaction using PG tokenization, Inquiry, and Refund API.• Led end-to-end requirement gathering and project planning, translating merchant requirements into comprehensive payment solutions.• Conducted meticulous analysis of transaction reports, consistently enhancing overall transaction success ratio.• Championed new POS attended and unattended terminal Testing and Certification, including VISA (ADVT and CDET) and MasterCard (M TIP) Certification.• Contributed significantly to the completion of certifications for Verifone ENGAGE MODEL V240M, Verifone unattended machines, and Ingenico MOVE 3500.• Played a pivotal role in the successful execution of BANK MUSCAT SMARTPAY PAYMENT GATEWAY PROJECT, actively involved in Functional Requirement development, developer support, testing, and SOP creation.• Received a prestigious Appreciation Award from BANK MUSCAT for outstanding contributions during 2019-2020.

Mumbai, Maharashtra, India

Mumbai Area, India

Creating Test and Production environment and issuing Test id detail to merchant along with required documents viz escalation matrix and integration documents (JAVA, ASP.NET, PHP, Magento, Opencart, Woo-Commerce, CS Cart etc).Understanding the request response code (in Java, .NET, PHP, Java Script, HTML) of different types of integration so that helps in resolving integration queries.Responsible for resolving any error during integration and testing. This applies for both Web Integration and App integration.Gather merchant’s information and determine the issue by evaluating and analyzing it.Awareness about different tool to check the cause of an error. (E.g. Tamper IE, Tamper Mozilla)Identify and understand priority issues per merchantMaintaining well relational with merchants (Business, Tech and Operation), PG and BanksInteraction and meeting (across India) with merchants. Understanding their requirements.Stay current with system information, changes and updates.

Mumbai

Worked as Technical Support Executive in E-commerce (Payment Gateway) Domain involves interacting with e-Merchants and assisting them with the implementation of payment gateway through technical and application support.Providing support on merchant administration and reporting tools, understanding their business model and provide alternatives to increase business efficiency.Interacting with various banks and ensuring smooth and timely delivery of day-to-day operations like transaction reconciliations, refunds, settlements, etc.Providing customer service/support to online users with their transactional and product related queries.Providing Technical Support for a payment gateway which supports Web, IVR transactions and 3rd Party Shopping Cart (Magento, Open cart).Providing Pre-Sales and Post-Sales technical consulting for customers and company sales people as per customers requirement.

Bachelor'S Degree, Computer Science

H.S.C, Science