I hold a degree in Electronics and Communication Engineering from Birla Institute of Technology and a post graduate degree in MBA Finance from Narsee Monjee Institute of Management Studies.I am currently a Manager in the Investor Relations Department of the D. E. Shaw Group. As a member of the team I am responsible for the below tasks: 1. Addressing queries related to the investor's holdings, funds and associated transactions. 2. Transaction management3. Handling investor communication emails4. Working with technology teams to develop and streamline processes and improve efficiency. 5. Testing of new tools and enhancements in the User Acceptance Testing (UAT) stage. 6. Maintenance of internal database 7. Process enhancement - develop validations to reduce manual errors and introduce automated checks8. Analysing data and presenting information for regulatory filings and for internal consumption9. Engaging with external vendors to develop new applications for improving internal processes and improving client experince. Prior to 2017, I was based out of Mumbai and worked in the Operational Risk Management Group of ICICI Bank.