Mathew Green Email and Phone Number
Mathew Green work email
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Mathew Green personal email
I'm a builder of teams, a developer of leaders and an architect of culture. I focus on outcomes and work backwards from them to deliver results. Enabling my team do their best work and produce results that make a difference for our customers is what motivates me as a leader.
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Head Of Enterprise Support (Technical Account Managers) Australia & New ZealandAmazon Web Services (Aws) Apr 2021 - PresentSeattle, Wa, UsI lead the Technical Account Management team for AWS across Australia and New Zealand. My role defines the strategy and operations for delivering the highest level of support to AWS customers. Delivering high value support with proactive consultation, and white glove critical support to Australia and New Zealand's largest organisations and household names in the region.
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Enterprise Support (Tam) ManagerAmazon Web Services (Aws) Apr 2018 - Apr 2021Seattle, Wa, UsI led a team of Technical Account Managers (TAMs) who deliver AWS Enterprise Support to customers in Australia. My team provide strategic and technical consultation on best practice use of AWS services and operational excellence for our customers. As part of the ANZ leadership team, I work with leaders and cross functional teams to develop and implement strategies for business development and improving the AWS customer experience.
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Customer Service Manager - ApacAmazon Web Services (Aws) Jun 2017 - Apr 2018Seattle, Wa, UsI led a multi-national team of technical customer service specialists providing relationship focused, high touch support to AWS Enterprise Support customers across APAC. As part of the APAC leadership team for AWS Customer Service I drove initiatives in the region and participate in global projects to improve the support experience for AWS customers.
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Customer Care ManagerMelbourne It Jul 2014 - Jun 2017Melbourne, Victoria, AuMelbourne IT acquired Netregistry in 2014. I led mutiple support functions and teams with people in Sydney, Melbourne and Manila. Providing customer service, technical support and customer success for Melbourne IT's SMB customers. As well as managing the operations of customer care, I led projects associated with key strategic customers, built support functions to expand our capability and drove initiatives to improve the quality of support for Melbourne IT group customers. -
Group Customer Service ManagerNetregistry Jul 2013 - Jul 2014Melbourne, Victoria, AuI led Australian based support for Netregistry group with multiple teams providing 1st, 2nd and 3rd tier technical support. Working closely with an offshore BPO and internal operations teams to provide support for Netregistry groups retail customers and wholesale partners. -
Customer Support ManagerNetregistry Jun 2012 - Jul 2013Melbourne, Victoria, AuI led a technical support team focused on providing 1st and 2nd level support to the Netregistry group Wholesale partners under the TPP Wholesale brand. I managed day to day operations of the team and initiatives to improve support for TPP Wholesale customers.
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Technical Support Team LeadNetregistry Mar 2012 - May 2012Melbourne, Victoria, AuAs Technical Support Team Lead I provided a 3rd tier point of escalation for wholesale partners needing problem escalation. Additionally I would support the day to day operations of the TPP Wholesale support team. Reporting and analysis of customer cases and problems, coaching and training team members to improve support quality.
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General Manager - E-CommerceDigital Products Group May 2011 - Mar 2012I built and managed the E-commerce business for Digital Products Group, which was re-branded as Digital Trading Co. in 2011. I was responsible for management of multiple online sales channels, an eBay store, digital and social media marketing and strategy. I also handled day to day maintenance and administration of Digital Trading Co's numerous company websites and support forums.
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Technical Support LeadDigital Products Group Jun 2010 - May 2011I led the support function as a senior team member, which included providing functional leadership and guidance to other support team members. I worked closely with our customers which included many of Australia's largest retailers to manage end customer warranty issues and escalations as well as with vendors to drive product development and improvement.
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Technical Support EngineerDigital Products Group Jun 2009 - Jun 2010I provided technical support for customers using our digital tv equipment which included network ready PVR/DVR's and media servers.
Mathew Green Skills
Mathew Green Education Details
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Tafe NswTraining And Assessment -
Tafe NswSystems Administration
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Tafe NswInformation Technology Project Management
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Tafe NswInformation Technology
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Tafe NswInformation Technology
Frequently Asked Questions about Mathew Green
What company does Mathew Green work for?
Mathew Green works for Amazon Web Services (Aws)
What is Mathew Green's role at the current company?
Mathew Green's current role is Head of Enterprise Support, Australia & New Zealand at AWS.
What is Mathew Green's email address?
Mathew Green's email address is mm****@****zon.com
What schools did Mathew Green attend?
Mathew Green attended Tafe Nsw, Tafe Nsw, Tafe Nsw, Tafe Nsw, Tafe Nsw.
What are some of Mathew Green's interests?
Mathew Green has interest in Animal Welfare, Science And Technology, Health.
What skills is Mathew Green known for?
Mathew Green has skills like Leadership, Management, Team Leadership, Customer Service Management, Operations Management, Training And Development, Staff Development, Strategy.
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