Supporting small to medium businesses in their Salesforce journey, aligning technology solutions with your organisational objectives

Senior Salesforce Pre-Sales, Solution, and Delivery Consultant with 7+ years of experience in helping clients design, implement, and manage Salesforce solutions that meet their unique business needs. I have established a track record of successfully leading and managing complex Salesforce projects, from pre-sales to post-implementation support. Expertise in all aspects of the Salesforce platform, including Sales Cloud, Service Cloud, Marketing, Health Cloud and Non Profit CloudKey Responsibilities- Lead the pre-sales process and supporting the sales team on Salesforce implementation opportunities, including developing and delivering solution presentations and writing proposals- Work closely with clients to understand their business needs and develop clear tailored Salesforce solutions that meet those needs.- Design and implement Salesforce solutions, including configuring the platform, building custom objects and workflows, and integrating with other systems.- Manage Salesforce projects from start to finish, ensuring that they are delivered on time and within budget.- Provide post-implementation support to clients, including training, troubleshooting, and ongoing enhancements to their Salesforce solutions.

As a Senior Salesforce Consultant I was responsible for the designing, implementing, and managing successful Salesforce solutions for clients of all sizes. leveraging solutions across all aspects of the Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud, Health Cloud and Non Profit Cloud.

As Salesforce Administrator & Business Solution Analyst at KinCare, I played an integral role in the company's Salesforce transformation journey. I designed, configured, and delivered KinCare's new platform covering CRM, HRIS, CMS, and core business scheduling.My Responsibilities include:- Business requirement documentation- Functional design documentation- Technical design documentation- Salesforce Security- App development and configuration- Salesforce deployment and environment management- End User training and support- Testing, including SIT and UAT- End User issue resolution- Data maintenance and migration- Setting up and managing business centre of excellenceAccomplishments- Stream Led the successful implementation of KinCare's new Employee module on the Salesforce platform- Developed and implemented a new Salesforce security model that ensured data security and compliance- Created, developed and delivered a comprehensive release management process to ensure systems and business knew what changes were being implemented- Managed the migration of all KinCare employee data to the new Salesforce platform, ensuring a smooth and seamless transition

As NSW Operations Manager and Operations Project Manager, I was responsible for overseeing the day-to-day operations of a team of 550 field staff, ensuring that 1600+ customers in home services received high-quality service. I also managed the state contact centre, HR team, back office functions, and workforce planning.In addition, I led a variety of operations projects, including a business divestment project and a business cost reduction project. I also drove business efficiencies through process improvement and managed project workforce planning, forecasting, scheduling, and reporting.Responsibilities- Managed a team of 550 field staff and ensured that 1600+ customers in home services received high-quality service- Oversaw the day-to-day running of the state contact centre- Managed the state-based HR team, including recruitment and field training- Managed general back office functions for the state- Developed and executed state workforce planning strategies- Led a variety of operations projects, including a business divestment project and a business cost reduction project- Driven business efficiencies through process improvement- Managed project workforce planning, forecasting, scheduling, and reportingAccomplishments- Reduced operating costs by 7% by streamlining business onboarding and training new field team members- Developed and implemented a new workforce planning model that resulted in a 22% reduction in overtime costs- Successfully led the divestment of a business unit