• Managed a team of 16, achieving gains of 10% in work throughput and 8% in quality through new coaching and development plans• Optimized search engine results on e-commerce website to return new products on 20%+ more relevant customer searches by closing gaps in product master data, increasing add-to-cart rates by 12% • Devised and executed a strategic plan to mitigate the risk of penalties from a state audit by conducting intensive transaction research and customer analysis, reducing penalties by $7M (80%+)• Directed a cross-functional team of 10 to minimize errors in order processing by identifying process flow errors, developing a software solution, and updating training plans to reduce errors by 30%, affecting $1M+• Spearheaded an audit of 250k+ tax documents, uncovering 55% in non-compliance and executing a plan to raise compliance by 25%, affecting $80M+ of tax and adherence to regulations

• Created and scaled a tool to aggregate, prioritize, schedule, and communicate hundreds of daily operations tasks to 800+ employees, leveraging Slack Workflows, Excel, and VBA improving utilization by 5% and eliminating 2 FTEs of management • Developed 15 SOPs to integrate operations across five regions for 800+ employees post-corporate restructuring by streamlining best practices to maximize simplicity and throughput• Revamped operations planning by building a dynamic staffing model to replace a legacy manual plan, cutting 30% in carried work and minimizing staffing volatility

• Reformed warehousing operations planning by studying PTO utilization’s impact with Tableau, resulting in higher adherence to operations plan, reduction in under capacity days, and reduction in overtime by 10%• Analyzed PTO behavior of 2500+ employees along with revised operations forecasts during COVID-19, advising stakeholders to establish a 10-day COVID PTO policy to optimize capacity while meeting operational demands

• Led a multi-company team of 15+ through a warehouse management disaster set to cease operations 2+ days beyond forecast, rectifying the issue in hours by analyzing audit data, re-training 40+ employees, and identifying labor-management issues costing the client $1M+• Troubleshot on-site user and database issues, invented workarounds, and managed stakeholders to improve the client’s shipping metrics by 1 day (75%) using Excel, SQL, and Manhattan WMOS• Designed and implemented custom inventory management software by conducting user research, reviewing inventory data, and generating a user-centric interface, enhancing reporting accuracy by 40%• Assessed the client’s business strategy and generated inbound to outbound warehouse process workflows to meet the needs of operations and IT, reliably processing 20K+ orders daily• Reviewed orders and item storage to identify the high-velocity products and recommended strategically restructuring the warehouse to fulfil customer demand efficiently

• Developed Excel tool which reduced manufacturing ingredient recycle analysis from 2 months to 3 weeks• Identified 6 key products with FDA regulation “banned” oils. Generated risk matrix based on oil volume and worked with vendors and procurement to reformulate products• Generated methods to drive the generation of a new food color formula in 50% of the forecasted time

• Architected a pipe network to fit and test total cavopulmonary connection patient models which in turn verified the benefit of using MRI based flexible silicone models over conventional hard plastic models• Completed machine shop self-training and was able to construct particle image velocimetry system• Published 4th author of In Vitro Examination of the HeartWare Circulite VAD in the Fontan Circulation