Mathew Gonzalez Email & Phone Number

Orlando, Florida, United States

Conducting customer interviews to accurately determine their service needs.Managing library materials by reserving items, renewing loans, and addressing general inquiries about library locations, hours, policies, and procedures.Handling customer concerns related to library cards, fines, missing materials, service experiences, events, and classes, while processing reservations for computer classes and meeting rooms within established guidelines.Assessing and communicating fees and fines, informing customers of payment options, initiating the Claims Returned process when necessary, and escalating complex concerns to management.Assisting with ready reference questions using electronic and print resources, and referring more complex inquiries to librarians.Supporting database inquiries, PIN resets, and OCLS website navigation, while reporting technical issues to the appropriate departments.Providing guidance on the use of public access computers, programs, and internet resources, and referring requests for advanced computer training to librarians.Participating in system operations and task force meetings to maintain workflow, address emergency conditions, and stay updated on new developments, requirements, and policies.Monitoring library usage to ensure adherence to policies and maximize resource accessibility for all patrons.

Orlando, Florida, United States

Under general supervision, performs duties related to the provision of technology and fiber arts training to customers and staff; provides assistance to customers as required.Schedules and conducts technology and fiber arts training classes for customers including children, teens, and adults as well as staff.Provides prepared materials, as appropriate, to guide customers in the use of electronic resources; ensures that all materials and administrative needs are available for training programs.Promotes technology training classes; describes and explains training options and opportunities; assists customers to locate, access and use information provided through electronic resources; provides prepared materials, as appropriate, to guide customers; responds to basic reference and information inquiries from customers and staff by utilizing appropriate electronic or print sources.Maintains current awareness of and familiarity with new programs, electronic resources and computer equipment.Attends and participates in a variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, requirements and policies.Monitors areas in assigned location and offers assistance to library customers.Assists customers with general use of computer resources, provide routine information as to the basic operation of public access computers, programs, online catalog, online databases, Internet and e-mail.

Orlando, Florida, United States

Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.Provides public service at the Circulation Desk to include checking library materials in and out, maintaining patron accounts in the collection of fines and fees, and registering and issuing patron cards.Assists patrons with discovery of library materials, library equipment and library resources.Answers inquiries of customers and refers in depth inquires.Assists patrons with questions regarding Library Account(s).Performs routine shelf checks for materials.Assists patrons with computer related services, library computer systems and databases, personal digital devices, and other online resources.

Orlando, Florida, United States

Bachelor'S Degree, Secondary Education And Teaching

Associate Of Arts - Aa, Education