Mathew Jones Email and Phone Number

Created and maintained standard operating procedures, enabling successful pivoting to fully remote for nationwide real estate title research firm

Remote, phone-based healthcare staffing, working directly with advanced practice providers and physicians

Created standard operating procedures, enabling successful pivoting to fully remote for nationwide real estate title research firm

Auto Loan Specialisto Remote, phone-based sales working directly with customer through duration of auto loan process from approval to contract signing and fundingo Organized large pipeline of approved customers and sustained communication o Structured loans, determining the best lender and product tailored to customers’ needso Reconciled financial and legal documents to enable eligibility based on lender requirementso Delivered top-notch customer service by professionally troubleshooting problems and building a relationship of trust with customer

Operations/Training Director 2015-2020o Sales - Perpetual effort on building brand and increasing saleso Talent Development - Designed, implemented, and executed corporate training program for general managers, staff, new store openings, sales developmento Operations – Oversight of 26 units and 400+ employees. Continuous staff analysis, compliance & standard operating procedures. Key contact for quality assurance. Managed companywide security surveillance system and analyzed footage

o Successfully managed 6 neighborhood taverns by consistently increasing sales and reducing costso Accountable for sales, budgeting, cost control, payroll, general accounting, inventory, purchasing and all operationso Generated business through networking, community involvement and alumni associationso Maintained relationships with regular guests and community to ensure repeat businesso Planned and managed frequent special events and charity functionso Designed specials, menus, craft cocktails, and items specific to location based on feedback o Developed staff and service systems to optimize efficiency and productivityo Recruited, hired/terminated, trained, supervised, scheduled, and motivated staffs of 20+ memberso Opened new units and executed all necessary changes and transitionso Sustained a flawless compliance record, proudly held Colorado Liquor License's "Manager of Record" title for twelve yearso Training programs are still the standard for this company

o Handled incoming leads from Illinois, Delaware, and Colorado via phoneo Coached clients to determine their need in an effort to obtain best loan possibleo Collected data and documents from clients o Observed application and loan deadlines to ensure closing and fundingo Referred to rate sheets and familiarized with specialized products of many lenderso Maintained relationships with clients and underwriterso Managed all paperwork, documentation, and communication needed from borrower and underwriters and ensured smooth closingo Responded to and fulfilled conditions required by underwritingo Corresponded with realtors, title companies, other professionals involved in the borrowing process