Responsible to primarily deliver revenues and profits of all outlets by developing, financing andproviding outstanding customer service in a restaurant QSR environment• Responsible to establish a business planControl purchase inventory, by having regular meeting with managers in charge, negotiateprices and contracts, developing preferred supplier list, evaluate and review wastage/usagereports.• Taking Corrective actions, hands on managing staff, SOP’s, implementation of production/productivity/ quality standard/• Always maintain professional and technical knowledge by tracking/reviewing publications andtrends.• Responsible for decision making, process improvement, financial planning, managingproficiency, managing profitability and customer focus.

Business Development (Data & Technology) & Customer Service – Maxis Mobile Sdn BhdSustaining Malaysia Maxis’s number one position in mobile phone network businesses is a challenge in the mobile network service arena.I believe I have great customer relations skill in making sure “priority” customers are happy, stays happy by resolving their business issues through logical and practical approach.Providing value added services are my focused strategies and improving bottom line profitability through re-negotiating.Stock Management – In the competitive mobile business, obsolescence of stocks are the biggest culprit of depletion to “net profit”.Installation of inventory efficiency policies and streamlining controls on stock management are my regional responsibility which is also part of our National Corporate Supply Chain Initiatives.Mobile Technical Data and Management Trainer – Project lead in new product research and competitor benchmarking and transferring product knowledge training to front line customer services sales team. As a Pj leader, I have the ability to identify and solve problems and goal setting performance KRAs. Professionalism and great commitment are expected behaviors of from a Management trainer and I dare say I possess those leadership skills. Also handle all device related issues, etc iPhone, Blackberry, Android, Windows based phones, iOs, Windows OS, and regularly keep myself updated with new devices, operating systems that are introduced in the market by keeping in touch with the significant providers namely Apple Inc, Samsumg, Microsoft, Oppo, Xiaomi, Huawei by subscribing to their twitter accounts, and visiting their websites regularly.