• Ensuring that any outgoing hardware was processed, configured and dispatched in line with agreed SLAs and KPIs.• Managing a team of engineers and project managers so that day to day issues and large scale Projects were progressed and completed inline with the agreed timeframes.• Proactively managing and maintaining the implementation, deployment and ongoing development of a new ticketing and automation system.• Quoting, sourcing, purchasing and supplying all areas of I.T related hardware from various suppliers, raising and approving the relevant paper work in line with current audit procedures• Acting as the point of escalation for any client or 3rd party performance issues• Managing and implementing CPD and training for the Junior Engineers in both software and hardware related issues.

Ran my own business allowing me to gain a broad level of experience with a wide range of clients. Provision of services to clients and skills demonstrated include:• Website design for a wide range of business users.• IT Repairo Mobile phone o PCo Laptop o TabletDiagnostics of IT related problems and implementing solutionsImplementation of safe and secure back up for small and medium sized companies and providing 'outside of office' network access.Advising companies and small businesses on most appropriate method of collating and recording data specific to their individual requirements.Provision and supply of front-line customer support • Telephone Support• Face to face onsite support• Remote access.Experience working towards deadlines and ensuring a high level of communication is maintained with the customer.

Prison Officer• Residential officer on a maximum-security prisoner wing. • Mentored and developed new starters.• Promoted into the training department and became Senior Training Officer.• Responsible for delivering the necessary annual courses for serving officers and new recruits.• Developed, deployed and delivered various lesson plans both locally and nationally.• Completed PTTLs and ECDL advanced.• Trained as a hostage negotiator, worked within small elite nationwide team. On call, resolved numerous hostage situations throughout prison network with no loss of life.• Tornado “riot” response team member. Tactically responding to prison takeovers.

• Active duty as a Section Commander during Operation Telic in Basra 2004 and Operation SAIF Sareea 2001. Responsible for desert operational training• Established and trained civilian police presence in Basra in addition to front line operations and activities. • Community Policeman - policing 3000 plus troops. • Regular interaction with the wider community delivering crime reduction seminars. • Responsible for the collation and publication of all crime statistics• Physical Training Instructor with the responsibility of maintaining the whole (200+) unit members fitness and records in accordance with MOD policy. • Senior Royal Military Police Germany Arms Explosive dog handler and Kennel Manager for 50+ patrol attack dogs.