Mathew Minguel Email & Phone Number

Winston-Salem, Nc, Us

Greensboro, North Carolina, United States

As a Macro Integration Specialist at Macro Integration Services, I’m responsible for deploying, integrating, and maintaining in-store technology, like point-of-sale systems, for retail and hospitality clients. I manage projects from start to finish, provide consulting services, handle wiring and staging, and ensure that each tech setup runs smoothly. Macro Integration Services is a privately owned company known for supporting some of the biggest names in retail and hospitality with tailored tech solutions.

Whitsett, North Carolina, United States

As part of my job, I inspected and maintained computers for optimal performance while also advising staff and clients on tech-related problems. I suggested using reconditioned tech where feasible to reduce costs and generated detailed reports to keep all stakeholders up to date. I offered both remote and on-site assistance, resolving ThinkPad system issues efficiently. Additionally, I stayed current with software updates for all systems.

New York, United States

Managed and Administered Enterprise Applications: Handled the lifecycle management, installation, configuration, and monitoring of business-critical applications (e.g., SAP, Microsoft 365, and ServiceNow).User Support and Training: Provided end-user support and training for application usage, troubleshooting issues related to application performance, and ensuring that teams were effectively utilizing available features.Application Integration and Automation: Worked closely with the development and infrastructure teams to integrate and automate workflows between various systems using tools like PowerShell, APIs, and third-party middleware.Vendor Management: Liaised with application vendors to ensure timely updates, patches, and support escalations. Participated in contract renewal negotiations and performance reviews.Security and Compliance: Implemented security best practices, ensured application compliance with corporate governance policies, and maintained system documentation for audits.Project Management: Led application upgrade projects, including planning, testing, rollouts, and post-deployment support.

I.T. Worx

Maximize Apple's productivity by configuring hardware, devices, and software in workstations. Monitor performance to prevent issues. Streamline workflow by testing and configuring new software and hardware, and efficiently installing operating systems and applications.

North Carolina, United States

After conducting a thorough analysis of the infrastructure and application deployment, I rectified the inconsistencies and deficiencies. To determine the most effective course of action, I worked closely with a cloud architect to evaluate the system exhaustively. Based on the assessments and reviews, I recommended solutions.