Mathew Phillips Email & Phone Number

Phoenix, Arizona, United States

Coordinating the testing of 10ZiG's software products, including the 10ZiG Manager (remote endpoint management), NOS (No OS), and PKOS (Peak OS) operating systems on 10ZiG hardware. Writing and updating the testing plan for every major release.Confirming all submitted bugs and feedback from the QA team are valid andthe steps to replicate are accurate and logged in the Jira QA Project.Mentoring and training direct reports, driving the QA schedule.Identifying needed changes to the test environment to keep software updated and current; coordinating or implementing those changes.

Phoenix, Arizona, United States

Mentored technical staff through technical training. Managed support team when technical service manager was out of office.Continually looked for ways to promote a positive working environment for the technicalsupport team in conducting their job duties to the best of their ability.Analyzed trending topics with our products and services, as well as alliancepartners, with a view to creating and maintaining documentation and videoaids as required.Created and maintained training content, both internal and external.Acted as Tier 3 support engineer.Acted as backup sales engineer.

Phoenix, Arizona, United States

Acted as Tier 3 support for endpoints in virtualized environments like VMware, Citrix, RDP, and Azure Virtual Desktop.Trained new hires and provided continuous training for the Support department.Mentored tier 1 and tier 2 technicians.Tested and escalated bugs to R&D.Acted as backup sales engineer.Answered support calls/emails/tickets via ticket queue and documented service requests, including coordination with outside vendors like VMware, Citrix, and Teradici.

Phoenix, Arizona, United States

Answered support calls/emails/tickets via ticket queue and documented service requests.Coordinated testing of bugs/trends in software, firmware, and hardware for R&D with coworkers, while maintaining inventory of endpoints and peripherals for that testing.Troubleshooted patching/updates via 10ZiG Manager including Windows Updates, security patching, app/firmware installation, and registry changes.Created, cloned, and deployed Windows 10 IoT images for thin client endpoints.Installed and configured applications like the 10ZiG Endpoint Manager which involved network troubleshooting for both discovery, PXE, and network file shares used for storage of firmware, patches, and update packages.