Mathew Brown Email & Phone Number

Peterborough, Ontario, Canada

Overseeing Digital Intellectual Properties:Leveraging over a decade of hands-on experience, I strategically plan, implement, and meticulously monitor diverse digital assets, optimizing the performance of websites, mail servers, hosting infrastructure, call centers, and CRM systems.Call Center Leadership and Efficiency:Adept at building and managing high-performing call center teams, I established hierarchical structures, scripting, and seamless call cadence. Successfully automated customer contact using cutting-edge dialing software while maintaining a remarkable fiscally responsible program.Product Line Rollout and Revenue Growth:Orchestrated the alignment of technical infrastructure and marketing collateral strategy, contributing to significant growth in net revenue in the inaugural year.Google Ads Campaign Management:Proficiently built and managed high-impact Google Ads campaigns with a substantial monthly ad spend, maintaining marketing costs at a reasonable percentage of the overall budget.Website Revamp and CRM Integration:Spearheaded the comprehensive rebuild of corporate websites, seamlessly integrating them with CRM systems like Salesforce, and deploying workflow automation to optimize the customer journey.Vendor Collaboration and API Development:Collaborated with external vendors to conceptualize and develop APIs, seamlessly integrating additional lead flows into the company's database, enhancing data capture and utilization.Expense Oversight and Accountability:Maintained rigorous oversight by personally reviewing and signing off on all marketing-related expenses following a Purchase Order SOP, ensuring financial prudence.Meeting Cadence and Strategy Development:Established and managed a well-structured daily, weekly, and monthly meeting cadence, facilitating in-depth discussions on scorecard KPIs, overarching marketing strategy, and the resolution of interdepartmental barriers.

Peterborough, Ontario, Canada

• Hired, trained, and developed a team of 15 remote call center staff to provide exceptional customer service and support to customers.• Developed and implemented call center policies, procedures, and standards to ensure consistent service delivery and optimal performance of the team.• Managed the daily operations of the call center, including staffing, scheduling, and reporting on key appointment-setting metrics, such as volume, response/handle time, abandon rate, and list penetration.• Developed and implemented call center software and systems to optimize call routing, customer data management, and call monitoring.• Analyzed call center data and performance metrics to identify areas for improvement and implement solutions to enhance the customer experience and increase efficiency.• Collaborated with other departments to develop and execute call center strategies that support business objectives and revenue goals.• Maintained a cost of 3% of revenue target by managing call center resources effectively, including staffing, technology, and training.• Ensured compliance with industry regulations and standards, including data privacy and security requirements.• Through scorecard management, fostered a positive and collaborative team culture that encourages professional growth and development, and ensures a high level of employee engagement and job satisfaction.

Mississauga, Ontario

MeadowBrook is a trusted multi-trade service provider for industrial/commercial facilities in Southern Ontario. Our team works with building owners, property managers, and operations teams to deliver true, turn-key solutions.Building Operators turn to MeadowBrook when:1. They don’t know who to call for multi-trade project design and execution.2. They are embarrassed by the image and professionalism of their contractors.3. Are frustrated by the lack of communication from their current provider.4. Facing liability exposure and increasing health and safety fears.5. There is no peace of mind regarding a potential emergency, and their current provider lacks the appropriate resources, coverage and experience to handle a crisis.MeadowBrook offers fully-license tradespeople in HVAC, electrical, plumbing and construction for projects, service calls, preventative maintenance and 24/7 emergency response.We continue to build new relationships and grow with our partners year after year because:1. Our people are committed to continuing learning initiatives and personal growth.2. Customers looking for turn key solutions and execution appreciate our in-house engineering and project management.3. Key contacts have peace of mind with our 24/7 live voice emergency services.4. Project Engineers use our custom engineered and expert reviewed solutions.5. Speaking to our trade-dedicated, customer service team optimizes initial communication of challenges, delivering expedited results.6. Our partners rely on our accurate forecasting for capital budgets and maintenance planning.7. Procurement officers enjoy one source for health and safety, WSIB and COI requirements.8. One phone call, one account manager – challenged solved.

Hamilton

Fire prevention is crucial to safeguarding assets and lives, and we uphold ourselves to the most stringent of expectations, complying not just with local laws and regulations, but also with the exacting requirements of Ontario insurance companies and international code of practices.Nutech is a Canadian owned and operated company directly servicing all of Southern Ontario, as well as the rest of Canada through a network of Fire Prevention business partners. Established in 1996, our goal is to provide great customer service at fair and reasonable prices. Although we specialize in the Hamilton area, over our many successful years in the fire prevention industry, we have managed to achieve steady growth, which lead to expansion and the opening of our Toronto office in 2011!Employing over 30 people, all of our Ontario technicians are manufacturer trained, licensed electricians, CFAA certified, and experienced sprinkler fitters. Whether it is sprinkler installation, fire alarm installation, routine Inspection, generator installation or repair, or emergency service, we are capable of handling projects from 1,000 to 1,000,000 sq ft.

Hamilton, Ontario

Denny’s Electric is powered by integrity and honesty. We repair and install electric systems of all types, on time and always leaving our customers satisfied with the final product. Denny’s began with the small wiring of homes, plugs, and switches, and in later years wiring buildings and bringing in new electrical feeds. We continue to grow with over 200 years of electrical experience on staff. Denny’s has maintained zero employee turnover, thereby improving our performance, since we possess a foundational knowledge of your buildings, homes and projects. Our technicians continue to take pride and ownership of all projects from start to finish.As of May 2015, Denny paired up with longtime friends and technical experts, Nutech Fire Prevention Inc., that are as well-rounded, stocked, and honest. Our partnership continues to share the same mantra: “Service Your Clients and Maintain Your Staff,” and the business will continue to grow.

Hamilton, Ontario

Denny's Electric Inc. is an electrical contracting business which performs specialized construction work related to the design, installation, and maintenance of electrical systems. Whether high-voltage power transmission or low-voltage lighting, we ensure systems work in a safe, effective, and environmentally-sound manner.We provide a variety of services, including:• LED Retrofitting & Lighting Upgrades• Motors & Automation Systems• Service Panel & Wiring Upgrades• Solar Panel Installation• Network Cabling• Miscellaneous troubleshooting & repair of existing electrical systems.We provide 24/7 services for residential, commercial, and industrial building applications. We look forward to working with you on your next project.

Manitoba, Canada

Valley Technologies has been providing quality Gas & Fire Detection products and services since our founding in 2002. It is our mission that we care about our customer and the performance of the products we represent.We believe the best way to achieve this goal is to provide quality equipment and unmatched service before AND after the sale.At Valley Technologies, we’re proud to carry a wide range of products that represent the industry’s finest, including:-Fixed gas detection systems and fixed toxic gas detection systems from Honeywell-Gas detection controllers from Honeywell®-Control and fire dampers and louvers from Trolec®-Calibration gas and regulators from Precision Gas Products Inc.-Electric dust heaters from Delta 2000 Inc.-Step controllers from SCR Triac-Ammonia detection products from Manning Systems Inc.®-Toxic and combustible gas detection systems from Honeywell including the E3Point, Vulcain 301 and the Vulcain 301EM-SCR and step controllers for electric heating and process applications from Cristal Controls

Toronto, Canada Area

Aperi Media, North America's premier Google Trusted Partner, is a full-service digital marketing agency. _________________________________________________________Starbucks, Dave & Buster's, RioCan, ClubLink Enterprises, Cara Operations, SIR Corp, Kids and Company, LASIK MD, Woodbine Entertainment Group, Gino's Pizza Group, Jack Astor's, Kelsey's, Turtle Jacks, Kaneff Corporation, Second Cup, Hand & Stone Massage, SOFA, Ryerson University, Global Spectrum, Bochner Eye Institute, Telsec Business Centres, Ferrari, Maserati, BMW, Honda, Toyota, Lexus, Nissan, Chrysler, Infiniti, Acura, Subaru, Hyundai, Kia, Volkswagen, Mazda, Ford, The International Centre, Royal Canadian Yacht Club, Gymboree, The Rostie Group, are just a few of the countless brands we work with. _________________________________________________________For more information, visit: http://aperimedia.com

Burlington, Ontario

We have proudly partnered with brands such as:_________________________________________________________1-800-Got Junk, Abbot Labs, Astra Zeneca, Bank of Montreal, Best Western, Beyer, Boehringer Ingelheim, Bulk Barn, Canadian Armed Forces, Canadian Olympic Committee, Chris Hadfield, De Beers, Embassy Suites, Firkin Pubs, Gatorade, Harley Davidson, International Truck Lines, Jack Astor's, Marriott, Navistar, One King West, Petro Canada, Ramada, Redpath, Roxul, Ruth Chris Steak House, Sheraton, Sodexo, Super 8, Takeda, The Keg, Turtle Jacks, Weight Watchers._________________________________________________________For more information, visit: https://www.rankhigher.ca/

Burlington, Ontario

Lead Generation - Establishing new leads through proactive calling / emailing to prospective companies.Relationship Development - Fostering positive relationships through acquisition and retention techniques.Industry and Product Knowledge - Compiling relevant knowledge through observation of developing competitors and marketplace.Thorough command of MS Office/CRM Software.

Oakville, Ontario

PRIME Fire Protection Inc offers Fire Protection & Life Safety Services.. We work with our clients to provide valued engineering practices as we are in touch with the industries top R&D teams at Tyco, Victaulic, Viking and Reliable. This enables us to offer our clients specific application systems to suit their individual Fire Safety needs. We also work hand-in-hand with Architect and Mechanical Consultants to coordinate and navigate through complex Fire Protection system designs for Hospitals, Cold-Storage Facilities, High-rise Condominiums, Manufacturing Facilities, and much more. PRIME Fire offers 3D coordination using BLM and Revitt modeling as well as material take-off's. Whether you need permit drawings, IFC drawings or coordination drawings- we are your trusted Engineering & Fire Protection choice.Avenues of Service:-Sprinkler / Standpipe Systems-Fire Alarms-Fire Extinguishers-Emergency Lighting-Fire Pumps-Kitchen Suppression-And much more

Effective Time-ManagementCustomer Service & HospitalityQuality Mixology & FoodserviceBeginners Training & Coachability

Sales Representative