Mathew Lauer, Shrm-Cp Email & Phone Number

New York, New York, United States

Phoenix, Arizona, United States

In this current role, I establish and deploy organizational architecture that supports the growth objectives of all Hi-Five divisions, including personnel administration, benefits, compensation, adherence, and employee relations. I collaborate with all levels of corporate leadership to identify and assess various pain points linked with a planned strategy to ensure year-over-year expansion.One of my key tasks is to direct the implementation of operational objectives, policies, and initiatives. Furthermore, I evaluate current and proposed operating systems and processes and implement modifications as required.My achievements/contributions are as follows:• Created and administered human resource programs and procedures to serve five divisions and 150+ remote employees.• Acted as a single point of contact consultant for division leadership to support day-to-day operations, problem resolution, and process continuity.• Created aggressive recruiting strategies that maintained the "time to fill" metric at 21 days in 2022.• Implemented performance review processes (in all divisions) at 90 days, semi-annual, and annual timeframes to support a 90% retention rate in 2022.• Created Annual employee surveys across all divisions to ensure talent satisfaction, generating overall 92% talent satisfaction rating.

Scottsdale, Arizona

As a part of this job role, I oversaw the overall performance of the top 250 branches, including growth in deposit and investment balances, customer acquisition and retention, and expense control. Moreover, I drove integration with partners from various lines of business to aid in the expansion of the company's specialized financial requirements.My accomplishments/contributions within this role are following:• Maintained annual attrition scores by 5% between 2016 - 2020.• Created an environment that routinely surpassed organizational client satisfaction standards, resulting in a 2019 annual Overall score of 94%.• Identified market trends and data projections to establish action plans for achieving monthly and quarterly sales targets while sustaining active book of business in excess of $900M.

Brooklyn, New York

Within this job role, I designed and first implemented a complete leadership development program that ensures proper onboarding, development, and engagement, resulting in the promotion of 15 managers into various leadership roles.It is worth mentioning that I established and managed consistent audit/compliance procedures for two locations in order to exceed expectations in no more than ten semi-annual compliance audits.A section of my key contributions include:• Supervised two financial centers with 10+ managers and partners representing several lines of business, including investments, small business, and home financing, and combined worth $1.2B in business.• Executed "meet the client" play to ensure the accuracy of associates in identifying the long-term needs of clients.

Phoenix, Arizona Area

During my time over here, I led six-person team to surpass quarterly and annual sales targets. I developed efficient procedures to enhance operational quality while providing clients with value-added solutions. One of my key responsibilities was to conduct daily meetings with a team consisting of training, updates, and daily commitments. I also hired, trained, and developed all new bankers by teaching bank rules and processes and instituting defined routines that lead to precise and efficient transactions with the highest standards of customer service. Alongside that, I established and maintained long-term relationships with corporations and customers to ensure branch growth and customer retention.My notable outcomes for this role includes:• Grew profits by 137% and acquisitions by 58%.• Built a $5M book of business in six months after taking over a new branch.• Achieved top investment cash flow in market in 1st quarter of 2011; $1,020,000.

Washington, District Of Columbia, United States

Master Of Business Administration (M.B.A.), International Labor Relations, Graduate

Executive Masters In International Labor Relations with an emphasis in: - Collective Bargaining - Negotiations - Human Resources.

Bachelor Of Science - Bs, Political Science And Government

Political Science Internship program with the Democratic National Committee during the 2006 national mid-term elections as a finance/donor.

Bachelor’S Degree, Political Science And Government, Graduate

Activities and Societies: President's Prize Receipient (1 of 4 given to graduating seniors for exceptional service to the university.