Mathew Tapper Email & Phone Number

West Des Moines, Iowa, United States

Serve as lead Sales Manager managing all sales related activities for the E-Commerce and MRO sales channels. Serve as business leader responsible for driving sales strategies, working with clients to build successful marketing strategies, develop and retain client relationships. Responsible for managing and maintaining with internal business teams to ensure Hirsh is constantly exceeding client expectations. • Projected book of business of over $38.5 million• Develop and implement strategy to maximize sales and profits• Drive the onboarding and implementation process with support from internal centralized team and ensure that deliverables are being executed on time and effectively.• Work closely with Hirsh's internal marketing and cross-functional team members such as supply chain, finance, and customer service• Seek out new partnerships with online retailers not currently being served.

Sioux Falls, South Dakota

Serve as the 114th FW Quality Assurance Supervisor. Ensure munitions accountability and serviceability. Comply with all published explosive, missile, ground safety, environmental, and security directives. Maintains security of classified systems and outputs for munitions accounting, reporting, and status. Additionally, train and develop Airmen in the Munitions Storage Element. • Played pivotal role in munitions logistics during the Operational Readiness Inspection• Recipient of Outstanding Performer Award for role during the Operational Readiness Inspection• Counsel and mentor Airmen on career opportunities and work issues• Secured and maintain a “Secret” level security clearance.

Urbandale, Iowa, United States

Serve as lead Client Relationship Manager managing large client. Serve as project lead during planning activities required for implementation of new business and client programs. Responsible for managing, servicing, and retaining profitable business through team building, project management, and positive client relationships.• Manages a book of business of over $16.5 million• Collaborates and supports relationships with Operations • Cultivated, maintain and retain client accounts

Urbandale, Iowa

the Client Support Services Team. Serve as Program lead on projects, planning activities required for a smooth takeover and/or implementation of new business. Works with internal and external partners on operating system and web technology updates. Engages client/carrier on projects as appropriate.• Collaborates and supports relationships with Operations • Cultivated Carrier relationships• Assist Client Executive in Program Delivery• Conduct onsite Carrier Audits for Program Administration partners

West Des Moines Iowa

Responsible for managing strategic client and broker relationships. Administrate Health and Welfare benefit plans by coordinating among clients, brokers, benefit carriers, and internal business partners, which include technical specialists and project managers. Directly manage the activities of several client teams. Responsible for managing, servicing, and retaining profitable business through team building, project management, and positive strategic client relationships.• Client benefit management development and relationship strategy.• Strategic Consulting, including business plan & sales finalist presentations.

Grimes Iowa

Accountable for oversight of a $22.3 million budget. Responsible for management and oversight of all city activities. Specific functions include passing city ordinances, implementing state laws, directing city staff on policy positions, and managing and regulating economic development. Goals are to champion the Downtown Revitalization Project and improve communication to provide for a more open city government. • Represent a growing community of nearly 10,000.• Serve as the City Liaison to the Planning and Zoning Commission and the Metro Waste Authority.• Serve as the secondary Liaison to the Library Board of Trustees

Responsible for managing and overseeing client relationships. Administrate client Health and Welfare benefit plans by coordinating among clients, brokers, benefit carriers, and ADP’s internal business partners, which include technical specialists and project managers. Direct the activities of five service teams - each team consisting of five to eight professionals from various ADP service platforms including COBRA, FSA, Benefits, Leaves, Solution Center, etc. Responsible for managing, servicing, and retaining profitable business through team building, project management, and positive client relationships. • Known to cultivate strong client relationships that were initially tenuous. • Manage communications including facilitation of regular client calls, on-site visits, annual reports, and project timelines. • Serve as escalation point for service delivery and ensure all issues are addressed accordingly. • Successfully onboarded four clients from the implementation process. • For one disgruntled client, turned around client satisfaction score from -40 to 100 on 100-point scale.• Served on Diversity Council Steering Committee.• Serve on the National Leadership Team for ADP's Military Associate Resource Group. • Promoted to Service Delivery Manager II in July of 2010.

Master Of Public Administration (Mpa), Public Policy

Bachelor Of Arts Degree, Double Majors In Political Science And Honors In History

Associate Of Arts And Science Degree, Munitions Systems/Ordinance Technology

Associate Of Arts Degree, Liberal Arts