Mathew Thomas Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad Area, India

Bangalore

Hyderabad

Any Destination Holiday

Team Strength: 95 Rooms: 104 RoomsOperations of the HotelLook up on all aspects of Day to Day operations of the Hotel which is under up gradation.Plan and conduct regular Sales calls to prospective clients in the City. Identify, Source, Procure the most modern Products with a view to keep the hotel contemporary for the next 5 years. Update status of Up gradation work of the Hotel - follow pert chartCheck on Accounts Payable/Receivable and status of daily Cash Book.Maintain a strict Audit procedure to stop pilferages. Periodic Inventory of all stocks of the Hotel. Liaison with all Government Bodies on issue of permits and Licenses. Meet Guest on Departure/Arrival and in Restaurants. Respond to all Guest Comments FormVendor Meetings & Vendor NegotiationsCoordinate Performance Appraisals of all staffConduct Training Classes for Staff and Monitor other Training SessionsAdditional ResponsibilitiesLiaison with all Government Bodies for various license and permits of our Resorts, Ready to Eat Food Products and Flight Kitchens. Operations of our Three Resorts with optimum utilization of resource - All staff are multi functional. Check on Arrival and Room StatusStudy periodic Destination Load and present the plans to Management in consultation with the Marketing teamSource, Negotiate, and Procure Products which would enhance the facility of the Resorts.Check on Inventory periodically and identify areas of pilferages. Ensure Training of all Staff in the ResortQuality Initiatives:ISO 14000Involved in the ISO 14001 certification process for Two Resort and thereafter sustaining it. All other properties are being initiated to adhere to Environment Norms and obtain ISO 14000. Hotel Classification Involved in the Classifications of the Hotel at Trivandrum and the Resort at Cochin-Kerala

House keeping:Staff productivity increased from 4500 Sqft.. per employee to 6500 Sqft. per employee. Employee satisfaction level on Housekeeping maintained at 93%Implemented a 33% reduction of House keeping staff as part of the optimum utilization study and still retained the satisfaction level at 93%. Planning and Design of 140 rooms Guesthouse in the present location, which involves complete operations as per the service design of a Hotel.Cafeteria and Pantry services:Monitor day-to-day meal plan of 7800 employees to facilitate Disaster Recovery Plan.Commissioned a 1500-seater Cafeteria.Plan a 10-day menu in consultation with dietician and caterer.Publish web based menu to help employees choose well in advance Clients Hospitality:Control a total of 63 conference rooms. Manage Business meetings & visitor hospitality. Special cost effective menus worked out.Designed and executed a state of the art Customer Care Center Designed and implemented SOP of the CenterReplicated this model across other locations in IndiaDesigned & Implemented a Hospitality Manual across locations to create uniform service standard at all WIPRO Technologies office in India.Designed & implemented Operating Procedure Manual for HousekeepingLandscaping: Manage Facility Landscape of 2.4 lakhs Sqft to maintain a contemporary look..Quality Initiatives:Six-Sigma Projects; Three Projects completed as Greenbelt with at total saving of over Rupees 1.8 million Two Projects as team memberISO 14000: Involved in the ISO - 14001, certification process for the location and there after sustaining it. Trained to Conducted Internal Audits every 6 months and the same done in all units at BangaloreVendor Selection: Prepared a report on cost effective housekeeping cleaning products in the market. Effectively Implemented the same in all locations at Bangalore City.

1991 Tr.Supervisor at Chola Sheraton and Park Sheraton1993 Supervisor at Windsor Manor1996 WMI, Management Trainee - Housekeeping 1997 Asst Manager Houskeeping Rajputana Palace, Jaipur1998 Asst Manager Houskeeping Windosr Manor, Bangalore

Krishna Oberoi

Trained in F&B Service and worked in Banquets, Gardina- Coffee Shop, Firdaus-Speciality Resturant,

Postgraduate Diploma, Accommodation And Operation And Management

Master, Business Administration; Management

Bachelor, Commerce

Wmi, Management Trainee - Housekeeping