Mathew Thomas Email & Phone Number

Dubai, Ae

Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards.Provide operational processes and procedures for 3rd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies. Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business. Manage and minimize risks within the respective technologies.

Dubai, Ae

• Managing and overseeing a broad range of modern technology platforms and the operations while leading the overall creation of IT infrastructure to meet the complex business requirements of the organization.• Displaying technology leadership in directing and coordinating all IT technology platform services by using agile principles and Manage day-to-day operations of Data Centre, networks, servers and AWS and Azure/O365 Cloud Infrastructure.• Work closely with internal & external partners to manage relationships, evaluating and introducing modern technologies.• Provide technical consultancy and guidance to the team members and technical managers of other technologies, project teams and enterprise architects for defining architecture strategy and standards.• Employing digital transformation initiatives and concrete action plans to deliver better business outcomes, improve customer experience and uncover new business growth opportunities.• Overall management, development, troubleshooting, maintenance, upgrading and support of the organization’s IT infrastructure and operations to meet business requirements and associated outcomes.• Providing strategic direction in spearheading infrastructure operations, system and database administration, backup and recovery, application development, as well as desktop support.• Ensures seamless, transparent execution of IT Service Management processes and change management activities across the IT organization by applying process improvement, change management methodologies, communication planning, organizational/compliance readiness assessment and stakeholder analyses.• Accountable for vendor management and vendor contract negotiations, ensure SLA is monitored and managed, and contracts are seen to be value for money.• Managed Public & Private cloud infrastructure, Data Center & network infrastructure.

Dubai, Ae

• Responsible for the strategic planning, scheduling, and annual budgeting (CAPEX & OPEX) of ICT Infrastructure department, obtain competitive prices from suppliers, to ensure cost-effectiveness.• Developed and executed comprehensive integration and migration plan for 6 hospitals and 30+ clinics as part of a business acquisitions/merger.• Implementing a standardized IT infrastructure with a goal to develop maximum scalability of the organization’s network, maintains its operational and cost efficiency, simplify the configuration and installation processes, as well as ensure faster resolution of IT-related issues.• Utilizing in-depth knowledge of application virtualization in the IT infrastructure of the organization resulting in ease of maintenance, streamlined app deployment, greater accessibility, and higher profitability.• Managed staff augmentation and outsourcing IT through managed services such as infrastructure management, cloud storage, server maintenance, systems administration, data backup & disaster recovery, network monitoring & security, etc.• Manage and Maintain the ICT Infrastructure function of the organization with a team of system, network and support engineers and administrators. Ensure SLA based service delivery to the business all the time.• Directed design and installation of the complete ICT infrastructure and Server environment for two 180+ Bed Hospitals in Dubai. Utilized state-of-the-art technologies to provide Enterprise networking, enterprise telephony and Private cloud Infrastructure.• Managing a technical team of 13 Infrastructure engineers who manage the core Communications, Network, Telephony, Storage, and server infrastructure at Mediclinic Middle East Region.

Dubai, Ae

• Contributed to operational improvements through IT consolidation in alignment with the strategic vision of the company resulting in reducing redundancies, strengthening security practices, mitigate data loss, and enhance operations.• Lead the standardization of the selection, strategic planning, seamless delivery, and overall lifecycle of IT services within the organization through ITIL framework to build and maintain a robust IT management system.• Lead key role as ICT Infrastructure executive for major projects like SAP Implementation with Basis Support, Global AD & Exchange Design, DR Environment Design & Deployment, Perimeter & Core Firewall Selection, and Implementation.• Directed design and installation of the complete ICT infrastructure and Server environment for a 240 Bed Hospital. Utilized state-of-the-art technologies to provide Server and ICT Operational Infrastructure of disparate IBM Blade Center, SAN Solution, Linux, Windows, and PC systems.• Lead complex evaluation, development, implementation, integration, and administration of internal and external business solutions that meet organizational needs.• Accountable for installation, consolidation, migration, upgrading, operations management and maintenance of servers, network, telephony, storage, and database management systems

Dubai, Ae

• Acting IT Operations Manager from March 2012, Position is Responsible for IT Operations team, managing support staff and system admin team, Decision making for procurements, managing IT budget for the group, successful planning and delivery of solutions and projects.• Prepared departmental budget for IT service management. Included variables and complexities such as operational changes, organizational changes, facilities changes, and proposed projects to build realistic budgets.• Lead the technical management of the operational delivery, availability and capacity management of all IT servers, networks, security platforms, telephony, storage etc.• Manage and ensure the smooth running of Datacenters with enterprise level Virtualized infrastructure.• Contributing to operational improvements through IT consolidation in alignment with the strategic vision of the company resulting in reducing redundancies, strengthen security practices, mitigate data loss, and enhance operations.• Leading the standardization of the selection, strategic planning, seamless delivery, and overall lifecycle of IT services within the organization through ITIL framework to build and maintain a robust IT management system.

Dubai, Ae

• Played a vital role in IT Infrastructure CAPEX & OPEX Budgeting.• Manage and Maintain the IBM Blade Data Center with IBM SAN Storages• Manage and Maintain technical solutions, project and issues for the IT operations division in the organization.• Responsible for analyzing the technical qualification for IT staffing• Full responsibility of Administration of Windows Server 2008 R2 Environment Active Directory, DNS, DHCP and All the Installed roles.• Full responsibilities to Manage and Administer Exchange 2007 for the Organization.• Implementing Decentralized Environment of AD and File Servers• Manage and Administer Microsoft Terminal Server Environment• Virtualization using VMware Sphere and Microsoft Hyper-V• Manage and monitor the servers and clients in the organization using SCCM.• Implement, Manage and Maintain the IBM Blade Data Center with IBM SAN Storages• Full responsibility of Plan, Design Deploy and Administration of Windows Server Active Directory, DNS, DHCP and all the Installed roles• Plan, Design, Implement, Manage and Administer Microsoft Exchange 2007, 2010 Environment for the Organization• Implemented Virtualization using Microsoft Hyper-V• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment• Implement network traffic and security monitoring software, and security monitoring software, and optimize server performance

Hong Kong, Hk

• Manage and maintain the Active Directory, Backup Server, File and Printer Server, IIS Server, Proxy Server, Mail & DNS Servers and Database servers.• Manage and maintain computer hardware/software, network connections, Micros 7500(POS) system and Fidelio 6.03(PMS) Systems.• Routine audits of systems and software. • Performing backups with VERITAS netback up. • Applying operating system updates and configuration changes. • Installing and configuring new hardware and software. • Answering technical queries. • Responsibility for security. • Responsibility for documenting the configuration of the system. • Troubleshooting any reported problems. • System performance tuning. • Keeping the network up and running.