Mathew A. Email & Phone Number

Thiruvananthapuram Area, India

In the capacity of APM handles successful delivery of client projects and handles requirement and client liaisoning as a BA in those projects Strengths: Stakeholder Analysis, User stories, journeys, Risk management, Use cases, Story boards, Influencing User experience and user interface designing. Facilitating and presenting of Business and System requirements meetings.

Thiruvananthapuram Area, India

Empathise with the customer to probe the wants and needs. Refine the wants, needs into well-defined and prioritised requirements through guidance, knowledge and awareness. Enable, channel, lead and motivate the architects to build solutions that provide utmost customer satisfaction. I understand the importance & values of customer service, communication, team working, flexibility & leadership while operating in an organised and methodical manner to deliver true value.A background in web based technologies enables faster, fruitful interactions with development teams. I have extensive communication experience acting as liaison between user groups, client services and development teams. Demonstrated expertise in client interactions towards requirements analysis, scope management, change management, clarifying and setting expectations, and highlighting risks.My constant endeavour to explore different problems in diverse domains helped me gain knowledge about web in domains like Media, E commerce, Banking, Non Profit.. Highlights of my work: - Leading inceptions to unearth / understand the problems that clients are facing .- Gap Analysis - Collaborate with UX designer to define features- Carving out Minimum viable product and offering alternate solutions - Discover project / product road map - Requirement analysis with persona identification and present user journeys - Creating wireframes for critical user journeys - Furnishing story list - Prioritizing epics, features and stories with the stakeholders and conducting UATs- Taking the project from discovery to successful deployment - Calculating velocity of the project and keeping the stakeholders uptodate on iterations. - Following agile ceremonies

Calicut Area, India

Assistant Manager at IDBI Perinthalmanna, Malappuram Branch. Handled Operation, Credit & Liability business and Cross selling leveraging my customer handling skills.2.5 years of Work Experience in Banking Industry focused on Client Relations, Retention and Generation of Business, Endeavored to meet or exceed targets & expectations by identifying customer needs and providing them the best products & financial solutions. - Client Relations- Operation Management- Advertising and Promotions- CASA and Asset business generation- Management of B2B and B2C- ATM, Debit card and Credit card operations-AML and Compliance Monitoring-Audit Compliance- Problem Resolution- Staff Supervision

Thiruvananthapuram Area, India

Pursued UPSC civil services exam with options including Public Administration and Malayalam Literature writing Main Exam all three years.

Chennai Area, India