Mathew Thomas Email & Phone Number

Melbourne, Vic, Au

Hawthorn, Victoria, Au

Scope Group is one of the largest not-for-profit disability service providers in Australia, supporting thousands of people with complex intellectual, physical, and multiple disabilities. We operate across Victoria and New South Wales through over 425 service locations.For more information visit https://www.scopeaust.org.au

Richmond, Vic, Au

Mercy Health is a provider of health, aged care and community services in Victoria, New South Wales, Queensland and Western Australia . The Information Technology Division manages the ICT operations of whole of Mercy Health across various locations spanning different states.>Developed and implemented the 2 to 3 year strategic infrastructure plan including long-term vision, technology roadmaps, goals and objectives.> Developed and implemented the cyber security strategy and roadmap to uplift the security posture and reduce the risk profile of Mercy Health.> Built scalable, secure and robust capabilities across the Microsoft technology stack including Azure, M365 and MS security capabilities.> Led a large portfolio comprising of IT professionals responsible for managing Operations, infrastructure security, monitoring systems and networks, conducting risk assessments and implementing security controls.> Developed and executed strategic plans to optimize the infrastructure, enhancing network stability, 24/7 security, and scalability. > Implemented robust disaster recovery and business continuity plans, minimizing downtime and ensuring seamless operations during critical situations.> Collaborated with cross-organizational teams across government, business and NFP sector to identify and implement innovative solutions, drive process improvements and implement operational efficiency.> Worked with External and Internal Audit and Risk Assurance to complete yearly IT General Controls audit for reporting to Senior executive team and Board.> Established and maintained strong vendor relationships, negotiating contracts and service level agreements to meet organizational needs.> Conducted regular audits and assessments to ensure compliance with relevant industry standards and regulatory requirements.> Implemented EDR, XDR, SIEM and SOC solutions for the enterprise across multiple sites.> Ran multiple cyber security tabletop/simulation exercises.

Richmond, Vic, Au

Richmond, Vic, Au

Palo Alto, Ca, Us

>Analyzed business needs and raised senior management awareness of technical issues while relating business objectives to technical staff.>Identified skill gaps and provided ongoing support and conducting technical training sessions to offshore Network support staff to elevate competencyand motivation.>Responsible for initiating business process re-engineering principles to improve internal relationships and improve productivity.>Provided direction for the offshore network support staff and completing performance assessments and providing constructive feedback.>Responsible for producing the monthly overall Network Statistics report to identify individual case numbers and ticket rations.>Actively monitored Aged Cases and ensure all cases are managed appropriately ensuring SLA’s are met.> Managed customer projects and service requests on the respective network infrastructure adhering to industry best practices in ITIL, change management process and customer policies, ensuring compliance to Service Level Agreements (SLA).> Responsible for the network infrastructure for 4 managed services customers. Network infrastructure includes 300+ devices ranging from routers, switches, firewalls and load balancers to remote access solutions.>Configured and maintained a BGP environment involving internal BGP peering in our core network and external BGP peering with customers and multiple upstream suppliers.>Responsible for the deployment of new sites for customers including router and switch configuration, appropriate QoS implementations for supporting Voice traffic.>Engaged directly with the customer in order to develop and implement business and technical network architectures as and when required.>Performed network monitoring, critical incident management and problem solving on daily basis.>Provided end to end L2 and L3 support, updates and escalations for customer LAN/WAN/ Remote Access environment in line with contracted service level agreement (SLA) metrics.

Sydney, Nsw, Au

>Devised and executed business development strategies to attract and acquire new clients.>Assisted clients in making informed decisions and communicated complex information to clients to make them aware of their options and help them assess the relative merits of different plans. >Prepared, Implemented and presented strategies for Personal Insurance, Superannuation and Managed Funds and recommended solutions in line with client needs to meet short or long term objectives.>Built and maintained strong relationships with clients, helping them to track their progress over time.>Responsible for the day-to-day service requirements of clients in seven CBA branches under my supervision.>Provided Wealth Management Consultancy Services for clients offering them bank services and products to meet their requirements.>Reviewed client accounts on a regular basis to ensure compliance with internal and external policies, guidelines, rules, and regulations.>Provided ongoing training and conducted regular coaching sessions for the bank support staff to enhance lead generation and achieving their KPI’s.

Brisbane, Queensland, Au

>Worked with new and existing clients in building their investment portfolios by assessing their investment objectives, risk tolerance, time horizon and unique circumstances.>Developed and implemented wealth management strategies and recommended solutions in line with these needs.>Identified customer needs and opportunities to cross-sell and refer business back to other key departments and subsidiary company.>Ensured compliance with company and regulatory requirements and guidelines.>Serviced credit union members with ongoing enquires and transactions.>Achieved client satisfaction and loyalty through excellent service.

Master Of Engineering, Telecommunication

Bachelor Of Engineering, Electronics & Communication