Mathew Bigham Email & Phone Number

Buckeye, Arizona, United States

Develop reports and tools to assist in managing production and making positive and proactive choices.Implement new software and procedures.Provide support and troubleshoot ERP, truck routing software, and integration software.Integrate systems to centralize data.

Buckeye, Arizona, United States

Plan, purchase and transfer product to support customer demand. Monitor production and plan for changes in supply and demand.Monitor inventory levels and assist in production planning.

Goodyear, Az

- Reconcile electronic to physical inventories.- Use warehouse management system to analyze inventory discrepancies. - Monitor reports and error logs.- Locate and resolve missing/consumed materials.- Perform physical inventory counts.- Communicate across different departments and locations to resolve issues.- Identify, record and escalate system related problems.- Assist in implementation of asset protection policies to improve material accountability.- Operate stock picking equipment to gain access to warehouse shelving.- Monitor customer order waves for shortages to determine if they can be resolved locally, or need to be back ordered to a different location.- Make adjustments for picking errors and inaccurate counts during put-away process.

Goodyear, Arizona

- Perform daily audits for Retail Replenishment and Split-to-Store to meet shipping schedule and ensure accurate counts and carton contents for merchandise being shipped to stores by pulling and physically verifying carton contents according to store, and review and cross-check related electronic data.- Examine pallet contents to ensure accuracy prior to shipment. - Perform daily Cycle Counts for active and reserve inventory locations. - Maintain electronic data using warehouse management software audit screens to validate and update inventory audit details including inputting, logging, transferring, adjusting, correcting and summarizing issues and problems involving errors, inventory locations, exceptions, damaged or incorrectly marked merchandise to document and/or facilitate reconciliation. - Maintain work area to ensure safety, cleanliness, organization, and supply levels. - Provide back-up and peak load assistance by monitoring the Jack Pot Lane, and taking corrective action to ensure product is destined to the correct locations in a timely manor. - Monitor recurring issues and work with relevant staff/departments to develop methods to prevent future instances.

Scottscale, Az

- Lead Customer consultations aimed at discovering the Customer’s communication needs, and advise on implementation of phone systems- Controlling and managing multiple project timelines and milestones.-Setting customer expectations on Nextiva’s implementation process to insure a positive implementation experience.- Act as Single-Point-of-Contact, for any implementation issues and engage the appropriate support team while owning the issue and communication with the Customer through resolution.- Work effectively with Implementation Coordinators, Implementation Technicians and other internal technical resources to complete the Customer’s implementation in an efficient and timely manner.- Follow implementation processes and be accountable for project critical deadlines and tasks.- Facilitate the scheduling of the software build, implementation appointment, and training appointment(s) between Customer and Implementation Technicians.- Accurate and timely tracking of all activities and status on implementation engagements assigned.- Minimize < 60-day cancelations from date of sale.- Ensure 100% completion of all Implementation engagements within 60 days.- Secure final implementation sign-off, ensure customer is satisfied with project completion and ensure a smooth and successful handoff to account management and post-implementation support.- Responsible for returning customers communication either voicemail or email within a timely manner.- Ability to respond to urgent Customer requests with a sense of urgency.- Ability to escalate Customer issues effectively up the chain of command throughout the organization as urgent issues arise.

Scottsdale, Arizona

- Assisting new customers with initial set up of their phone system accounts- Configuring Nextiva's unified communications product features - Critically think through and troubleshoot business networks- Accurately answer a variety of technical questions about Nextiva's services- Provide each customer with an “Amazing Service” experience by answering phones before the 2nd ring, resolving concerns with little or no hold time, assist with customized solutions to help their business succeed

Camp Pendleton, California

- Install and troubleshoot network equipment including Cisco devices (routers, switches, call manager), modems, HDX switches, Promina multiplexors, media converters, CAT-5, coax, satellite terminals, firewalls, phones, VOIP, encryption devices, and video teleconference. - Coordinate/Manage training program for 76 personnel and improved training compliance by 20%.- Perform Help Desk responsibilities to troubleshoot end user service outages.- Perform periodic counseling on subordinates.- Completed 38 ACE credits focused on electronics, digital theory, and leadership.- Maintained and accounted for $495,000 of telecommunication equipment- Install/repair/replace CAT-5, coax, or fiber lines.

Greater Salt Lake City Area

- Purchase materials and arrange delivery to jobsites or warehouse.- Load and unload trucks with crane or forklift.- Maintain inventory levels for warehouse and audit physical inventory against the database.- Support logistics for 3 work crews across Utah, Idaho, and Montana to provide rental equipment, material delivery, waste services, and account creation.- Deliver materials/equipment to job sites with crane while following strict safety guidelines.- Clean and organize warehouse and transfer materials to service and installation crews physically as well as in the database.- Audit accounts payable receipts to assure accuracy prior to payment.- Facilitate equipment repairs and purchasing within a budget.

Sandy, Utah

- Material purchasing- Shipping and Receiving- Inventory Control- Special or "non-stock" material purchase.- Load and unload trucks with forklift- Hired on as laborer then quickly promoted to driver followed by assistant inventory manager.

Ely, Minnesota

- Prepare equipment for future reservations.- Train Customer on use of equipment.- Clean, maintain, and repair equipment.- Maintain company grounds and buildings.

Military Occupational Specialty, Telecommunications Technology/Technician, 90.9%

Length: 23 weeks (455 hours) Learning Outcomes: Telecommunication fundamentals; tactical and commercial telephony switches; multiplexers.

Malitary Occupational Specialty, Telecommunications Technology/Technician, 93.9%

Length: 9 weeks (314 hours) Learning Outcomes: Basic concepts in electricity, electronic components and circuits, digitial logic gates.

Diploma, General Studies, 3.4 Gpa

Activities and Societies: Soccer; Water Polo; National Honors Society - Calculus - Physics - Basic Electronics - Home building