► Operations Manager (2005 – Present) ► Office Administrator (2002 – 2005)► Senior Customer Service Rep (2000 – 2002)Responsibilities• Responsible for the entire office and warehouse function • Manage operational and administrative functions• Verify compliance with company policies and procedures• Provide employee coaching and counseling, deal with disciplinary action as required• Serve as the main point of contact for our customer base• Accountable for accurate completion of various reports such as CDA, CSMR, rebates, millennium screens, key contacts, and wholesale reports• Ensure that the inventory offering is sufficient to meet customer requirements and make all inventory adjustments• Manage the accounts receivable and payroll functions• Develop efficient and cost-effective delivery routes• Responsible for $250,000-$400,000 inventory per location• Develop and maintain excellent customer relations• Adjust inventory databases as necessary• Open new accounts, post adjustments, set up billing protocols• Oversee receiving and processing orders including price quotations and manage customer relationships• Process accounts payable invoices in accordance with remittance schedules• Resolve credit issues, apply discounts and conduct specific product search• Assist local sales representative with processing/soliciting orders, promoting the sales of PNA service and accessory items, as well as, handling customer needsAccomplishments• Took over the closure of two locations and combined them into one location making us one of the most profitable locations in our company• Hire, train, motivate and direct high performing employees with leadership efforts centered around operational efficiency• Oversaw interim dual role, handling operations supervisor as well as sales function for a two-year period with continuous growth in sales

• Performed loan pricing and prequalification• Assessed overall credit worthiness by calculation loan to value and debt to income ratios• Followed up on marketing leads• Completed applications for subsequent submission to underwriters