Passionate about high quality education and its ability to transform lives. On a mission to enable others to have similar transformational opportunities through franchising. Grateful for having been able to make a difference in the lives of over 100,000 learners through our partner network. Working on impacting the next milestone through new technologies, e-learning and edtech. Senior Executive with decisive executive leadership in well known organizations across Office Automation IT and Telecom sectors. Extensive background in complex and challenging environments with proven ability to represent the company with Customers. An accomplished professional who has successfully managed Business Operations as well as achieved year on year growth in business and revenue targets across assignments. Proficient in managing & leading teams for running successful service operations & experience of implementing procedures for business excellence. Significant experience of developing and working with highly technical systems geared towards optimising Customer Service Operations and Service Deliveries. Demonstrated abilities in addressing operational issues, resolving performance bottlenecks and achieving desired objectives.Specialties: General ManagementStrategy Planning Financial Mgmt / Budgeting New Initiatives / Set UpsBusiness Plans Revenue Generation Functional Consultancy/ERP Functional Business OperationsProfit Centre Operations Service Delivery Operations Business Dev Competitor Evaluation Operations & Process Excellence Key Account MgmtCustomer Support Tech and Coml. Functions Spare Parts PlgWarranty Mgmt Maintenance Principal Mgmt Breakdown Solutions SLA’s / SOP’s