Working with an amazing global team providing world class support for our customers.

Focused on the Cloud, Disaster Recovery, Virtualization and Data Management Solutions

Staff Technical Service Core EngineerTechnology Tools Manager for VCDR/Datrium/DVX(Acquisition) Managed Services offering from VMware Disaster Recovery (VCDR) ·. Tools Management support and internal engineering team liaison to define and improve entire lifecycle services for Salesforce integration between two separate integrations. ·. Team Lead assisting vSphere administrator’s deployment, monitoring and maintenance with Kubernetes, point in time cloud recovery in Production environments. ·. Monitor overall system health and services in relation to improving disaster recovery. · Created advanced training materials for hyper converged products in data centers. · Provided Confluence pages on new software requirements including containers. · Created and monitored Bugzilla/JIRA updates in fluid realtime methodology.

•. Worked as part of the engineering team to define and improve the whole lifecycle of a service from inception, design, deployment, operations and continuous refinement of Amazon AWS and RDS •. As the Global Technology Leader we supported vSphere administrator’s deployment and maintenance of the following products: vSphere Integrated Containers, VM Backups (critical) and vDRecovery in Production vSphere environments. •. Successful service delivery of enterprise class software training that provided and enhanced centralized management for hyper converged product in data centers. •. Collaborated with key stake holders on new software requirements in RDS, containers and Bugzilla/JIRA deliverables in agile methodology for frequent upcoming releases. •. Proven ability to handle multiple, complex technical problems and flexible working in a very dynamic environment.

(1) Staff Engineer TSE4 / Technical Manager - VMware Oracle Database Support Escalations (2) Emerging Products Global Technical Lead for Product vCloud Availability for vCloud Director. Disaster Recovery and Point in Time Recovery Software for the Public, Private and Hybrid Cloud. In these two roles I delivered in the following key areas: World Class Support, leading customer meetings & engagements as primary point of contact, 24 x 7 escalation management, building processes, hiring, coaching and leading new hires globally in US, Ireland and India. Leadership – Vision - Innovation • Liaison between the customer and internal teams and increase brand loyalty by offering highest level of service and process •. Developed relationship with customers, management and stakeholders •. Defined and committed to goals aligned with company strategic direction • Ensuring the growth of team by focusing on defined metrics, KPIs, team growth • Presented at VMworld conference 2014 and 2015 helped develop the business of promoting additional service the company offered for new and current customers •. Worked with development and PMs for upcoming changes proactively to better implement and server internal/external teams resulted in lowering transformation time •. Advocate for innovation and early adoption of VMware products and suggested platform •. Created workflow processes for the brand-new team to improve quality of service •. Collaborated with other departments across the board for advancing delivery of all operational efficiency (knowledge exchange, project initiatives) and minimizing costs •. Improved work process flow for serving internal teams/external customers •. Created an underlying Application structure design with development. Saved technical support troubleshooting & ticketing time for an area - 40% short term and 70% long term •. Saved Development team time for debugging & improved customer satisfaction and SLA

•. Performed and coordinate all remote CNC tasks and support on all platforms for EnterpriseOne •. Installation of EnterpriseOne 810, 811, 8.11 SP1 and 8.12. •. Created all CNC training for the support team. •. Created Practice Development Document for Managed Services

• Provide technical support to customers concerning JD Edwards EnterpriseOne software on Windows, AS400 and Unix platforms with areas of concentration in CNC administration including:• Code currency - Applying service packs and ESUs/ASUs and Updates, Workstation Deployment• Installation/Modification – Enterprise and Deployment servers, Terminal Servers, E1 Web Servers• CNC Fundamentals - OCM, ODBC, Environment issues, Data Sources, Scheduler, E1 Security, UBE issues,• Support 3rd party software on a Tier I & II level for IBM Web Sphere, IBM Portal, IBM DB2 Universal database, and Oracle Application Server.• Troubleshoot Production-Down critical, Go-Live critical CNC issues including furnishing workarounds when possible.• Work with development on reporting software opportunities and product update communications.• Manage test environments for support groups.• Publish technical Knowledge documents for supplement information to the manuals.• Research backlogs for resolution, hints, and knowledge to resolve issues on first contact.• Normalized white papers for better internal search results• Work with certified vendors on interface software issues• Collaborating efforts with our internal application groups on overlapping issues• Organize training for team members on newer releases of EnterpriseOne as well as Standalone/Demo Software*Oracle Field Consulting Experience – More than 7 large implementation projects, my full consulting and Oracle resume can be delivered on request.