Matthew Fernandes Email & Phone Number

Moonee Ponds, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Managing a team of six new business representatives responsible for new business in Public Sector, FSI, Healthcare and Entertainment

Melbourne, Australia

-Manage a team nationally in-charge of new business and expansion accounts in Public Sector, FSI, Healthcare-Strategies around customer acquisition, customer retention, user forums.Achievements Achieved 114% of our team target in 202260% of the team achieved over 120% in 2022

Melbourne, Australia

-Responsible for setting up the public sector business for Freshworks Australia which is now approx 40% business for Freshworks Australia presently.-Responsible for new business and existing public sector clients-Managing the Melbourne team (new business and expansion)AchievementsHighest Achiever, Team ANZ in 2020 and Presidents Club 2020Highest Achiever.

Melbourne, Victoria, Australia

-Part of the foundation team at Freshworks ANZ (7th employee at Freshworks Australia, first Freshworks employee at Melbourne)-Responsible for existing accounts in the Southern States of Australia and the whole of NZ, keep focus being customer retention, upsell and cross-sell activities.-Organised and participated in product demonstrations, events, partner.

Melbourne, Australia

Account Executive/Sales Specialist helping clients in both public and private sector New business development for Infor CX SuiteResponsibilities- Liaise with clients to deliver optimum customer experience-Evaluate client’s business and technical needs and assist in architecting an appropriate solution by aligning an Infor solution to the client’s business.

Melbourne, Australia

My first role at Infor was working with our existing local government and financial software clients. I was aligned with a field sales representative on 30 strategic accounts while I was the single point of contact for the remaining clients.-Work closely with the Account Executive to close deals-Take care of run-rate and small opportunities to free field.

Melbourne, Australia

I was part of the Operations Software team at HP software. My goal was to free customers from doing repeatable tasks and processes and get them to work on cutting edge projects

• Member of the Software and Peripherals team looking after Large Enterprise business division at Dell ANZ. (Third party –non Dell branded hardware and software). I work with the inside and outside sales representatives.
• Engage with customers and partners face to face to discuss solutions and the value proposition Dell could offer for their businesses.
• Create customer centric proposals, quotes, respond to tenders.
• Engage with cross functional Dell teams (locally and globally) to provide relevant solutions.
• Engage with the backend team to provide customers with estimated ETA’s, customer centric reports, invoices etc.

• Administration/Application support for applications such as Worksite, Cognos, and IBM Rational product suite such as RQM, RTC etc
• Vendor management. Logging calls and service requests with the software vendors (IBM, Figtree), coordinating deployment of fixes and patches between different environments.
• Documentation and analysis: Writing functional specs, capacity reports, installation instructions and user manuals.
• Configuration and monitoring: Monitoring the server, setting up alerts to capture abnormal behaviors and other troubleshooting activities.

As an Inside Sales representative-Small Medium Business (previous stint), I was a single point of contact for 115 companies in the mid-market segment helping customer’s meet their IT requirements with Dell solutions. Some of the accounts I managed were Sanity Music, HMV, Harry the Hirer, Salesforce.com, Reckon Software, Resi Home loans etc

Mis, Information Technology

Bachelor In Computer Engineering - Be, Yes

Education record