Mathew Grigsby Email & Phone Number

Milwaukie, Oregon, United States

Portland, Or

I specialize in Illustration, Conceptual Design and Sequential Art with a focus on visual storytelling and character development.Clients and Publications include:C + T Publishing | Willamette Week | Udon Entertainment | Big Blue Sky Studios | Upper Deck Playing Cards | Marvel | SyFy Channel (NBC) | Emerald City Comic Con Monsters & Dames charity auction art book | Totally Guitars.com | Tokyopop | AK Press | Animerica Magazine | Portland Parks & Recreation | Nancy Morris Professional Coaching | Jeannie Coyle+ Company Professional Coaching | Portland Opera | Oregon Partnership | Bodyvox Dance Studio | Lines For Life Suicide Prevention

Atlanta, Georgia, United States

Client-centric and business-savvy Success professional known for a strong drive for results. Strategic and supportive partner for Rent’s customers at every stage of the service journey: maintaining ongoing customer relationships and networking, implementing success programs, solution alignment, onboarding and training clients, and minimizing churn. Demonstrated success with providing insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Passionate about delivering an optimal customer experience through:• Aligning the customer’s goals and objectives with Rent’s products and services to ensure a successful outcome.• Providing effective onboarding support to drive rapid optimization and customer use of the services.Conducting frequent and active analysis of data indicators to assess risks and opportunities, as well as determine how internal processes and tools can be improved.• Promotes the value of the product and upsell services and products with brand image and promoting value through customer experience.• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.• Optimize existing processes within the company and actively enhance all Customer Success initiatives.• Continuously meets and exceeds KPI objectives for churn, growth (TCV), optimization (TTS), and satisfaction (NPS and CSAT).

Atlanta, Georgia, United States

Digital marketing onboarding specialist responsible for service fulfillment, delivery, and optimation for SaaS products. Closely supported regional managers, executives, and marketing leads for 100+ residential management companies across the United States and Canada as part of Rent's digital Reputation Management services. • Ensured all new clients were onboarded on-time and on-target, consistently delivering a high-quality client experience and results. • Delivered targeted training to clients to ensure they could maximize the value of the services and receive predictable outcomes. • Continuously worked to improve internal process, tools, and playbooks, contributing to a new onboarding process that reduced delivery time by 40% and increase in quality (<1% defects).• Handled and resolved high-priority services issues, often requiring intensive collaboration with 3rd party provides (e.g., Facebook). • Skillfully utilized creative applications (e.g., Canva, Adobe) to maintain consistent client brand identities on visual elements for assets like email signatures, QR code fliers, and social media page banners.• Consistently met or exceeded all metrics and KPIs for onboarding (TTV), churn and growth (ARR), service uptime (MTTR), and client satisfaction (NPS of >90%).Software utilized in this position included: Salesforce, Hootsuite, Senidble, Zendesk, Google platforms/Google MyBusiness, Facebook Business Manager, Canva, Smartsheet, Highspot.

Beaverton,Or

Responsible for interacting and working with presidents, marketing directors, regional managers, sales executives and community managers within the multi-family housing community to create their social media marketing and reputation services. Responsible for creating and enhancing Facebook, Google+, Twitter, Yelp, and several other social media platforms for thousands of apartment communities and condos across the United States and Canada. Team driven, and work with several platforms to create a wide range of marketing needs. Tech stack in this job included Basecamp, Zendesk, Hootsuite, Google platforms and other internal software.

Beaverton, Or

Responsible for engaging and working with regional managers, executives, and marketing leads within multi-family PMCs across the United States. Focused on digital branding, portfolio growth, creating, and editing client pages and training individuals on our services. Effectively optimized a wide range of social media platforms and review sites. Other responsibilities include seeking and updating client contact information, pulling spreadsheets and reports on a variety of social platforms and dashboards, direct phone and digital conferences with executives and managers, working within the Adobe Creative suite to maintain respective company branding on all visual elements to their pages and more.

Portland, Oregon Area

Updating social media platforms for a wide range of clients, community engagement, brand audits, building creative strategies and marketing campaigns to execute, generating user content, working with a team to successfully engage businesses and their audience. (Short term contract)

Portland, Or

Operated point of sale system, greeted customers, restocked/cleaned shelves, organized digital and traditional files, processed payments, took product orders for customers, took phone calls, created and implemented community donation process, answered specialized questions regarding art materials, worked with artistic community outreach programs.

Portland, Or

Greeting customers, operating point of sale system, handling payments, taking orders and inventory numbers for Diamond Comic Distribution shipments, answering specialized questions within the pop culture market, cleaning and organizing shelves, maintaining customer database and "pull" lists.

Portland, Or

Responsible for class registrations, greeting customers at the door, data entry, planning and research, operating/maintaining concessions, answering multi-line phones, handling payments, creating marketing and design assets, direct involvement with community outreach programs for teens and children

Portland, Oregon, United States

Studied as an intern with a group of 15+ professional illustrators who worked with companies such as Marvel, DC, Oni Press, Image, IDW, Dark Horse, Wizards Of the Coast, Hasbro, Amazon, Sony, Microsoft and many other entertainment clients. Was responsible for maintaining the physical reference library, organizing shipments and post office visits, cleaning up line art on pages/boards, working on backgrounds with guided assistance from mentors, stocking and organizing office supplies, being a part of studio-wide meetings, reference modeling for illustrations, gallery set up and assistance for group and personal shows, 1-1 peer critiques and check-ins, and facilitating personal creative growth opportunities with mentors.