Mathew Grigsby Email & Phone Number

Milwaukie, Oregon, United States

Portland, OR

I specialize in Illustration, Conceptual Design and Sequential Art with a focus on visual storytelling and character development.Clients and Publications include:C + T Publishing | Willamette Week | Udon Entertainment | Big Blue Sky Studios | Upper Deck Playing Cards | Marvel | SyFy Channel (NBC) | Emerald City Comic Con Monsters & Dames charity auction.

Atlanta, Georgia, United States

• Client-centric and business-savvy Success professional known for a strong drive for results. Strategic and supportive partner for Rent’s customers at every stage of the service journey: maintaining ongoing customer.
• Aligning the customer’s goals and objectives with Rent’s products and services to ensure a successful outcome.
• Providing effective onboarding support to drive rapid optimization and customer use of the services.Conducting frequent and active analysis of data indicators to assess risks and opportunities, as well as determine how.
• Promotes the value of the product and upsell services and products with brand image and promoting value through customer experience.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.

Atlanta, Georgia, United States

• Digital marketing onboarding specialist responsible for service fulfillment, delivery, and optimation for SaaS products. Closely supported regional managers, executives, and marketing leads for 100+ residential.
• Ensured all new clients were onboarded on-time and on-target, consistently delivering a high-quality client experience and results.
• Delivered targeted training to clients to ensure they could maximize the value of the services and receive predictable outcomes.
• Continuously worked to improve internal process, tools, and playbooks, contributing to a new onboarding process that reduced delivery time by 40% and increase in quality (<1% defects).
• Handled and resolved high-priority services issues, often requiring intensive collaboration with 3rd party provides (e.g., Facebook).
• Skillfully utilized creative applications (e.g., Canva, Adobe) to maintain consistent client brand identities on visual elements for assets like email signatures, QR code fliers, and social media page banners.

Beaverton, OR

Responsible for interacting and working with presidents, marketing directors, regional managers, sales executives and community managers within the multi-family housing community to create their social media marketing and reputation services. Responsible for creating and enhancing Facebook, Google+, Twitter, Yelp, and several other social media platforms.

Beaverton, OR

Responsible for engaging and working with regional managers, executives, and marketing leads within multi-family PMCs across the United States. Focused on digital branding, portfolio growth, creating, and editing client pages and training individuals on our services. Effectively optimized a wide range of social media platforms and review sites. Other.

Portland, Oregon Area

Updating social media platforms for a wide range of clients, community engagement, brand audits, building creative strategies and marketing campaigns to execute, generating user content, working with a team to successfully engage businesses and their audience. (Short term contract)

Portland, OR

Operated point of sale system, greeted customers, restocked/cleaned shelves, organized digital and traditional files, processed payments, took product orders for customers, took phone calls, created and implemented community donation process, answered specialized questions regarding art materials, worked with artistic community outreach programs.

Portland, OR

Greeting customers, operating point of sale system, handling payments, taking orders and inventory numbers for Diamond Comic Distribution shipments, answering specialized questions within the pop culture market, cleaning and organizing shelves, maintaining customer database and "pull" lists.

Portland, OR

Responsible for class registrations, greeting customers at the door, data entry, planning and research, operating/maintaining concessions, answering multi-line phones, handling payments, creating marketing and design assets, direct involvement with community outreach programs for teens and children

Portland, Oregon, United States

Studied as an intern with a group of 15+ professional illustrators who worked with companies such as Marvel, DC, Oni Press, Image, IDW, Dark Horse, Wizards Of the Coast, Hasbro, Amazon, Sony, Microsoft and many other entertainment clients. Was responsible for maintaining the physical reference library, organizing shipments and post office visits, cleaning.