Mathew Gundersen Email & Phone Number

Singapore

Singapore

Singapore

Kuala Lumpur, Malaysia

Leadership of the Asia Pacific Shared Services centre in Kuala Lumpur consisting of 190 staff.Existing operations since 2003.Key focus areas are ensuring continued development and nurture of a strong team culture in an environment where staff numbers doubled in less than 18 months.Diverse cultural mix where expectations, communication and working styles differ. Bringing both challenges and personal insights on motivation and how to build cooperation across teams that differ in their cultural and demographic make up.Budgetary oversight, management development, lead process and activity transitions into the centre with multiple global external stakeholders.

Singapore

Strategic management and leadership of Operations across Asia Pacific. Australia, Singapore, Malaysia, Hong Kong, and China.Successful delivery programme of change projects. Developed and led a strong team to run BAU in Singapore and handle regional projects. Included structural changes and mentoring of staff new to Operations. Again taking a people centered approach over technical to ensure communication and expectations are a top priority.Delivery of USD $6M IT project to the Asia Pacific Finance team. Leading reporting process changes, data reconciliations, ensuring regulatory risks and concerns were met on a very tight and demanding timeline.Process improvement initiatives started across most departments in all countries. Underwriting, Finance, Operations, to a lessor degree Claims. Including the migration of specific regional activities to a Shared Service in Malaysia. Net benefits over SGD $1M+ per year, data quality improvement from 75% to 97%, increased team empowerment and ownership creating fully engaged, self supporting teams in the process.Crisis management through the successful delivery of the IT Finance project in Singapore to a tight timeline under the pressure of specific and detailed MAS regulatory requirements.Strategic data controls frameworks implemented to ensure high data accuracy that was easily transferable to shared services with processes.

Initiate and deliver process improvement projects to improve visibility and performance of operational processes. Lead process reviews and projects involving management and team members new to Six Sigma methodology.Key Achievements:Implementation of measurement framework in Operations (using COPC/Malcolm Baldridge disciplines)Led Crisis Management of core application involving Senior Management as stakeholdersLed process reviews of core operational processes - recommendations for Target Operating ModelIdentification, prioritisation, implementation of process improvement initiatives$50,000 benefits realised in 6 monthsReviewed and implemented new Management Information framework for Hong Kong from SingaporeProject ManagementBuilt and automated reporting tools, pricing and quotation tools for front and back office staff reducing errors and increase process efficiencyFacilitate Business Analysts in reviewing BA operating procedures and processes

Baycorp Advantage Ltd is an MNC business that provides debt collection services to all business sizes and types within New Zealand and Australia, including single consumer debt collection to purchasing debt books from large corporate institutions.Key Achievements:Process Improvement across Departments and TeamsNew Measurement and KPI Framework implementedIncrease of $200,000 cash collected in 3 monthsAverage collection rate increase of 4%Attendance increase of 20%10% activity and attendance increaseSales volumes maintained under economic pressuresNational organisational measures created and delivered. Including sales and operations semi-automated reports to external clients. Involved extensive work with Australian Data Management team.Managed 2 Analysts. Developing lateral thinking and initiative, mentoring to ensure a people centred approach as opposed to a purely data centered viewProfessional development, leadership, and mentoring of junior analystsResponsibilitiesReporting Frameworks - Management Operating SystemsBusiness Intelligence - Information ManagementClient facing ReportingRemuneration and KPI reviewProcess EfficienciesChange ManagementDevelop and Implement New Reporting Structure

Personal Loans was a relatively young and challenging banking product of Kiwibank. Voted New Zealand Bank of the Year 2009 by the international "The Banker" publication.Key Achievements:Process Improvement delinquent personal loansCollection rate improvement of 120%Greater transparency and risk identification abilityReduced application process from 12 days to 3 daysIncreased sales of 15% through implementation of Sales KPI reporting to third partyResponsibilities:Six Sigma Personal Loans process improvement3rd party relationship management - external service providersProduct development and management, including product positioning, market analysis, and pricingFinancial forecasting, budgeting and planning

Key Achievements:Reconciled a $3 billion dollar product portfolio to $1,000Ensured correct margin application and execution through Treasury and FinanceImplemented new hedging model for hedge execution managementSaved the business unit over $600,000 in 4 monthsRebuilt the reporting process and tool for key profitability analysis based on sales assumptions, used for marketing campaigns and budgetingDelivered and rebuilt a forward approach of organisational performance reports to Senior Management (framework adopted by other departments)Operations Responsibilities:Budget forecasting model for mortgage lendingProfitability models and margin management of lending productsDeveloped Sales and Operations performance reporting to senior managementCommunication of Performance to management and staffSpecial projects including Six Sigma training and Business Outsourcing ProjectsTraining of new Business AnalystsProduct and Pricing Strategic Planning:Positioning strategy of product and product sets in accordance with seasonal campaigning and market environment, including pricing recommendationsBehavioural and trend analysis of products to isolate and identify business and interest rate opportunities