Mathew Gundersen Email & Phone Number

Singapore

Singapore

Kuala Lumpur, Malaysia

Leadership of the Asia Pacific Shared Services centre in Kuala Lumpur consisting of 190 staff.Existing operations since 2003.Key focus areas are ensuring continued development and nurture of a strong team culture in an environment where staff numbers doubled in less than 18 months.Diverse cultural mix where expectations, communication and working styles.

Singapore

Strategic management and leadership of Operations across Asia Pacific. Australia, Singapore, Malaysia, Hong Kong, and China.Successful delivery programme of change projects. Developed and led a strong team to run BAU in Singapore and handle regional projects. Included structural changes and mentoring of staff new to Operations. Again taking a people.

Initiate and deliver process improvement projects to improve visibility and performance of operational processes. Lead process reviews and projects involving management and team members new to Six Sigma methodology.Key Achievements:Implementation of measurement framework in Operations (using COPC/Malcolm Baldridge disciplines)Led Crisis Management of core.

Baycorp Advantage Ltd is an MNC business that provides debt collection services to all business sizes and types within New Zealand and Australia, including single consumer debt collection to purchasing debt books from large corporate institutions.Key Achievements:Process Improvement across Departments and TeamsNew Measurement and KPI Framework.

Personal Loans was a relatively young and challenging banking product of Kiwibank. Voted New Zealand Bank of the Year 2009 by the international "The Banker" publication.Key Achievements:Process Improvement delinquent personal loansCollection rate improvement of 120%Greater transparency and risk identification abilityReduced application process from 12 days.

Key Achievements:Reconciled a $3 billion dollar product portfolio to $1,000Ensured correct margin application and execution through Treasury and FinanceImplemented new hedging model for hedge execution managementSaved the business unit over $600,000 in 4 monthsRebuilt the reporting process and tool for key profitability analysis based on sales assumptions.