Justin Mathew Email & Phone Number

Dubai, United Arab Emirates

Working on support tickets assigned to the team from BMC remedy ticketingtools by service desk team.Follows ITIL standards across the Ministry to maintain the quality of serviceResponsible for diagnosing & resolving hardware and software issues for endusers.Handling multiple applications of MOHAP(Ministry of health and prevention)and coordinating with other Ministries to resolve technical issues.Provides technical support to VIP users in meetings using Teams and CiscoWebExManaging backup & restore procedures using imaging tools like ABD andAcronis.Assist IT asset team in Managing IT assets.Configuration and management of various smart and portable devices ofWindows, Apple and Android OS.

United Arab Emirates

Working on support tickets assigned to the team from BMC remedy ticketingtools by service desk team.Follows ITIL standards across the Ministry to maintain the quality of serviceResponsible for diagnosing & resolving hardware and software issues for endusers.Handling multiple applications of MOHAP(Ministry of health and prevention)and coordinating with other Ministries to resolve technical issues.Provides technical support to VIP users in meetings using Teams and CiscoWebExManaging backup & restore procedures using imaging tools like ABD andAcronis.Assist IT asset team in Managing IT assets.Configuration and management of various smart and portable devices ofWindows, Apple and Android OS.

Dubai, United Arab Emirates

Installation and configuration of the e-receipt application in retail POS machines to capture and monitor daily sales transactions from Tenants Daily monitoring of the retail stores transactions through centralised application server.Reporting the errors from CA server and creation of support tickets based on the errors diagnose and troubleshoot technical issues, including account setup and network configuration Properly escalate unresolved issues to appropriate internal teams Refer to internal database or external resources to provide accurate tech solutions

Dubai, United Arab Emirates

 Familiar with Manage Engine Ticketing tool for handling the daily tickets  Follow up with clients to ensure their IT systems are fully functional after troubleshooting Installation, Testing and commissioning of security systems – CCTV, Access control, PA system etc. Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services. Configuring & Managing Active Directory,group Policies,Print Services,file Sharing & Permissions. WSB (Windows server backup) and Active directory backups. Installation of SQL 2008 and 2012 servers. Virtualization of systems using (VMware work station 5.5 and Hyper-V ). Support of windows 7 , 10 and MAC environments. Setup desktop computers and mobiledevices and test network connections. Upgrade systems with new releases and models. Train end users on usage of computer hardware and software.  Build an internal wiki with technical documentation, manuals and IT policies.

Cochin Area, India

 Installation,configuration,optimization of Laptops,desktops and network devices. Installing new software and hardware (servers, printers, computer workstations, etc.) Setting up user accounts, permissions and passwords Overseeing security of all systems, especially the internet, and installing antivirus protection Fixing network faults Network maintenance and technical support for people using the network Training staff on new systems Day to day admin and monitoring of network use Planning future improvements, suggesting IT solutions to business problems

B.E Computer Engineering, Computer Science

B.E Computer science and engineering

Plus Two, Computer Science, A

Activities and Societies: scout and guides, NCC