Mathew Lachesnez-Heude Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

§ Develop strategy and timelines for implementation of softwareimprovements (e.g. internet access, guest web application, televisionsystems).§ Liaise with stakeholders ranging from shipboard users to seniormanagement for effective development/production of guest/employeetechnology. (e.g. Headquarter digital signage, Media Wall)§ Harmonize appearance/functionality of various client facing digitalexperiences.§ Manage vendor relationships and service delivery for new ship launches,upgrades, enhancements, and bug fixes.§ Direct technical upgrades of internet service software.§ Analyze service metrics against revenue and guest satisfaction.§ Conduct/coordinate testing of software for HA Group brands.§ Manage deployments of client web application.§ Develop vendor business requirements, review vendor contracts, andmanage vendor billing.

§ Project Management of various elements for the construction, launch,and start-up operations of new vessels.§ Architect/Manager of award-winning Sustainable Seafood Program:evaluating the sustainability of shipboard seafood options, working withpurchasing managers to develop matrix of acceptable options, liaisingwith NGO partners, and outreach to guests and shipboard personnel.§ Developed mechanism for the measurement and monitoring of allshipboard revenue streams and reported results.§ Managed upgrade of guest directory presentation and content for allvessels.§ Conducted companywide Greenhouse Gas Inventory and authored thepublicly distributed GHG Standard Protocol.§ Liaised with NGO partners, management, and communicationsdepartment to develop and implement corporate GHGreduction/mitigation strategy.§ Managed companywide environmental programs: biking initiative, wastemanagement, recycling.§ Drafted environmental reports and submissions (e.g. Glacier Bay NationalPark Prospectus, Company report card, WorldSaver Award).§ Managed all aspects of the development and implementation ofcorporate ISO 14001 Environmental Management System includinginternal and external audits.