Primary lead in all aspects of the implementation, training, testing and deployment of Marketplace Suite and Business Office Edition CashieringProviding web-based and on-site training to our higher education customers on the use of TouchNet applications, developing customer SMEs in a train-the-trainer approachCollaborating with my team to define the roadmap for the future of TouchNet applications to drive innovation, ensure successful implementations and support customer satisfactionConsulting with our customers to drive process improvement and empowering them to identify, own and correct problemsCoaching customers in their reconciliation process as TouchNet communicates ever-growing transactional volume to their Finance ERP systems Leading the launch and installation of cashiering hardware across customer campuses both through web-based and in-person supportIdentify and remediating issues that impede customer success though deep product knowledge and understanding of customer ERP functionalityInitiating innovative internal processes to improve our customer experience

Part of the initial team in defining the ground-level of the Freightview roles and processes Lead new client implementation projects from initiation through all its phases to launchProvided subject matter expertise for product development to define the software roadmapConsulted with upper management to improve their transportation practicesConducted formal training of my team members on the Freightview system and processes

Initiating, developing, & managing customer relationships between our sales & customer service departementsStrategically selling & consistently meeting constantly changing objectives in a fast-paced, dynamic environmentI successfully balanced focus between commissioned objectives & providing personal, hands-on assistanceRequired a highly self-motivated attitude given the position's highly incentive-based nature, to which I consistently met & excelled in my expectations