— Oversees all CES Customer relationships including; 1-800 Call Center, conduit for technician scheduling, trouble shooting, safety, installations, removals, billing and CVIP processes in all geographic regions of domestic U.S. — Providing a team leadership role, the Manager serves as a role model for all customer service dealings— Ensures continuous improvement in the execution of the regional supply chain to drive cost and efficiency improvements while maintaining a minimum service level.— Sets and monitors long range plans for productivity goals and KPI’s. Ensures all goals are in line with business needs.— Identifies, develops and drives best practice initiatives inside the Center and with Sales, LTS, and Supply. Ensures compliance with CES standard procedures.— Responsible for overseeing supervisory aspects and provide guidance for the call center— Responsible for managing the full life cycle of the CES Fleet Program: budget, maintenance and replacement of vehicles— Manages Contractor Licensing Program and pressure vessel CVIP inspection programs with state jurisdictions

- Support Liquid Bulk Sales by developing project scope, formulated project budget, establishing schedule, and executing the project.- Complete industrial gases customer engineering liquid bulk installations (O2, N2, Ar, H2, He). - Directly responsible for $1-2MM in annual project expenditures. - >95% of projects on budget to date. Average budget size is $50K.- Sign off approval authority for projects up to $25K

Provide technical and engineering support to Latin and South America Operations - Customer Stations and Fleet Engineering.Notable accomplishments:- Designed a new, portable blending unit for microbulk welding gas applications in North Amerca. Est $210K in revenue, $47K in direct profit annually. - Discovered a cost savings opportunity to recycle liquid bulk equipment, ~$60K annual savings- Acted as quality claims SPOC engineer, $50K of $60K recovered from vendors YTD. - Productivity engineer, track and report out on $1.2M in cost savings during FY14.

Completed a Fulbright Scholarship and a Master's in International Management at IE Business School in Madrid, Spain. All coursework was completed in Spanish.Coursework:Period I: Corporate Finance I, Micro Economics, Marketing, Corporate Accounting, IT Management, Organizational Behavior, Quantitative Methods, CommunicationPeriod II: Supply Chain Management, Competitive Strategy, Entrepreneurship, Corporate Finance II, Macro Economics, Negotiation Strategy, Managerial Accounting, Critical Management ThinkingPeriod III - Specialization in International Business: Project Management, Country Economic Analysis, Controller Management, Understanding the Market and the Consumer, Company, Government, and Society, Corporate Strategy, Marketing Strategy for Decision Making, Advanced Finance, Talent Management, Innovation of Processes and Service

-Received company award for improving Butler, IN ASU plant capacity by 16%- Designed argon recovery system for venting trailers that realizes $75000 of annual recovery savings with a payback period of 1.25 years.- Identified and facilitated process improvements with benefits totaling approximately $100,000 in annual savings with initial, one-time investments of approximately $25,000.- Perform calculations for, specify, manage and carry out throughput, efficiency, operability, and safety projects for the Butler, IN Tonnage and Merchant Gases production facility (O2, N2, and Ar).- Provide operations and process support for numerous outages and defrosts throughout rotation.- Participate in new 700 ton/day oxygen plant startup, i.e. purge piping, cool down air separation unit, carry out performance tests on pumps/compressors/adsorption vessels, attain design process flowrates/temperatures/pressures, and achieve design purities for products. - Managed monthly power, efficiency, and production calculations and report out for Butler facility

- Dual support role for both Global Engineering and Plant Process Engineering groups in the Electronics and Performance Materials Division. - Approximately one half of assignment based at specialty chemicals facility. - Team member for safety and operating plant hazard reviews. - Perform sizing calculations for thermal and pressure relief devices, pumps, heat exchangers, phase separators, flow restrictive orifices, abatement absorbers, control valves, control loops, pipes, and other process equipment. - Update piping and instrumentation diagrams and process flow diagrams to reflect as-build updates, design changes and proposed process expansions. - Perform economic analysis for, manage, and carry out plant capacity and efficiency projects and process improvements. - Initiate and coordinate management of change documentation for improvement projects. - Performed reactor optimization and hydraulic debottlenecking of reactor feeds that provided over $200,000 of hard capacity benefit per year in a specialty chemicals plant.

- Improve data collection integrity for customer billing in an extended product pipeline in a Gulf Coast franchise. - Model, test, troubleshoot, and validate the existing production SCADA architecture in a test system. - Develop, coordinate, and execute plan to implement a retrofitted localized data collection and integrity program to the existing SCADA system. - Manipulate, build, test, and validate code improvements to improve data logging functionality in remote terminal units. Edit file DSNs, configure schemas, build SQL database tables, and work with brokering logic engineers to broker data into the franchise's billing system. - Rebuild distributed control system (DCS) computers and install advanced controls software; update and apply patches to DCSs. - Manage and update advanced controls proxy server website; modify CAN routers and configure new DCSs into the network.