Mathew R. Email & Phone Number

West Chicago, IL

• (Formerly "Aspen Marketing")Responsible for 100% accuracy of direct mail marketing programs for Chrysler and Ford brand auto dealerships. Worked directly with multiple teams (inside/outside sales, creative, acct..
• Rebuilt QC process for mail piece approval for Chrysler dealerships, reducing the turnaround time from several or a week down to 24 to 48 hours
• Developed a process for the QC team to expedite dealership 35 page enrollment applications that addressed discrepancies from paper to an archaic web enrollment system to eliminate room for human error
• Redesigned and streamlined record keeping of approx. 100 sales associates and management teams in terms of; their territories, contact information, multiple website access profiles and other digital permissions upon.

West Chicago, IL

• (Contracted through Frank’s Employment, St. Charles, IL)Inside sales and customer service for direct mail products for Chrysler dealerships and other brands.
• Met sales goal for every program except one in 5 years of service for 600 dealers with 40 to 50 per program
• Foresaw a major accounting department issue prior to its end result, and developed a system to deal with the aftermath, resulting in the retention of all but 2 dealerships out of about 600
• Designed tracking system for dealer participation that resulted in 100% customer service and follow up that was not in place prior to my joining Aspen and resulted in recognition from Chrysler

• Inside Sales Associate – Hefty Industries, LLC – 1 Year Collections Officer – (More Than One Company) – 3 YearsCall Center Manager – American Income Life, Woodridge IL – 5 Years
• Worked directly for Scott Smith (Currently AIL President and CMO) as his IL call center managerRestaurant Manager – Wendy’s International, Naperville – 6 Years