Mathew R. Email & Phone Number

West Chicago, Il

(Formerly "Aspen Marketing")Responsible for 100% accuracy of direct mail marketing programs for Chrysler and Ford brand auto dealerships. Worked directly with multiple teams (inside/outside sales, creative, acct. management, IT, home office) to navigate through issues and resolutions to the satisfaction of all parties involved for delivery of product. • Rebuilt QC process for mail piece approval for Chrysler dealerships, reducing the turnaround time from several or a week down to 24 to 48 hours• Developed a process for the QC team to expedite dealership 35 page enrollment applications that addressed discrepancies from paper to an archaic web enrollment system to eliminate room for human error• Redesigned and streamlined record keeping of approx. 100 sales associates and management teams in terms of; their territories, contact information, multiple website access profiles and other digital permissions upon hiring and release

West Chicago, Il

(Contracted through Frank’s Employment, St. Charles, IL)Inside sales and customer service for direct mail products for Chrysler dealerships and other brands.• Met sales goal for every program except one in 5 years of service for 600 dealers with 40 to 50 per program• Foresaw a major accounting department issue prior to its end result, and developed a system to deal with the aftermath, resulting in the retention of all but 2 dealerships out of about 600• Designed tracking system for dealer participation that resulted in 100% customer service and follow up that was not in place prior to my joining Aspen and resulted in recognition from Chrysler

Inside Sales Associate – Hefty Industries, LLC – 1 Year Collections Officer – (More Than One Company) – 3 YearsCall Center Manager – American Income Life, Woodridge IL – 5 Years• Worked directly for Scott Smith (Currently AIL President and CMO) as his IL call center managerRestaurant Manager – Wendy’s International, Naperville – 6 Years