• Promoted to Executive level Position with oversight of formulating key policies, lead a Divisional Team of 37 in executing the digital bank strategy & Business Turn around. • Grew the business, transaction volume, revenue through enhancement of Channels Capabilities that drove usage and enhanced customer experience.• Grew 30 days active customers via targeted CVM interventions, Scaled NTB customers’ acquisition, increased Merchant and Xpress agents’ base exceeding targets and delivering TOP transaction bank and #1 PAT for 3 years consecutive.• Revamped Micro Loans Portfolio Performance & uptake. Established key partnerships with Fintechs & MNOs...Developed and implemented in store banking model and partnered with Key Chain Stores like Shoprite, pick n pay, cheers, choppies, zamtel for Instore Banking & Super Agency model solving for extended banking & Bill payments hours, float & cash needs, exceeding deposits & revenue targets.• Optimised costs through spending on value projects and savings resulting in turning around negative PBT to profitability• Spearheaded and implemented new services deployment on Agency banking channel such as collections services for government payments, bill master, school payments, other bank debit cards cash withdraw on zanaco xpress...successfully Lead the Account migration of digital accounts from postillion to flexcube..Established long term partnership with payments giant master card to unlock the digitisatisation,modernization of payments, e commerce and enablement of Fintechs in zambia

• Led three Strategic Business Units: Agency Banking, Merchant POS/QR Acquiring, NTB Client Acquisition. • Developed and speerheaded the implementation of a winning Digital Sales Strategy & its Execution bringing the medium to long term Digital bank vision into reality... initiated the delivery of Channel CVPs, and championed the growth of Channel POP resulting in growth in Liabilities and Transactions volumes. Development and implemented the DSA outsourced model to scale NTB acquisition resulting growth of monthly new to bank run rate of 5000 to 100,000.. Developed and Spearheaded execution of Trade developer outsourced model to scale zanaco xpress Agents, merchant pos, Micro merchants recruitment, training, branding , after sales support

• Designed and Executed Strategies and scaling, full P& L, Innovation and Digitization of Merchant Acquiring, Card Issuing, Credit Card, ATM Operations, Business Online, Mobile and Digital Banking. • Led a Team to deliver on strategy in each of the units, working with internal and external stakeholders, leading the deployment of innovative initiatives in line with Country requirements, implementing customer-focused initiatives to drive adoption and usage as per SBG focus and strategy.. deployed smart mahafu, CDMs, candles deposits on ATMs, local sim connectivity project for merchant pos.. direct transaction sms integration with local mnos to cut down costs. wallet 2 bank

• Strengthened market share and developed strategies for mobile money and data growth in the region.• Collaborated with network teams to re-establish a strong distribution network in Lusaka.• Expanded market share from 27% to 43% by leveraging 400+ distributor owned DSA’s.• Designed ULCH plan to increase penetration into sites.

• Led a team of seven Sales Representatives to acquire new customers and nurture post-sales relationships, resulting in onboarding 60k customers and being recognized as the "Best Start-Up Group."• Generated 7M Kwacha in revenue prior to the launch of a new service, showcasing strategic planning and execution.• Defined Route to Market and strategic plan for the Preferred Retailer Channel, recruiting 4 main Distributors and 12 Preferred Retailers.

• Developed and implemented regional strategy for sales and distribution, leading to increased market share and customer acquisition.• Built a strong distribution network and unique trade engagement, enhancing brand visibility and retail presence.• Led regional teams to achieve high performance and drive growth and returning number one market share position in the Copperbelt and northwestern Province, Zambia.

• Spearheaded and executed Zonal Business Strategy, driving Quality and compliance for revenue growth.• Led team to achieve Increase in Revenue earning Customers Net Additions and Zonal Net Revenue.• Expanded Distribution width and Depth, improving Channel satisfaction score and Employee engagement.. Developed and led the execution of ULCH airtel money penetration strategy in the region. Won 1st position at the kitwe mining and agricultural show in the category of best ISP & UTILITY companies category replicating the same at Zambia international trade fare same year

• Drove regional sales, distribution strategy, and budget to achieve revenue growth and market share expansion.• Identified quick win opportunities per district, leading to increased sales performance.• Cultivated new product offerings for additional revenue streams and competitive advantage.. deployed and expanded connect stores through Distributor partnerships for unique retail service points to improve sim card sales, replacements, mobile money onboarding & services and device sales

• Managed Area Sales Budget and strategy for MTN Zambia in Lusaka, Zambia.• Led a team in implementing sales strategies, achieving market share growth, and new product penetration.• Built a solid Distribution and Channel network, focusing on Distributor management and Retailer POP growth.. reduced oos to less than 5%

• Managed sales for a team of 10+ in the Copperbelt & North Western territories, driving market visibility and revenue growth.• Led the identification and recruitment of zonal distributors, resulting in increased market share and site utilization.• Oversaw the growth of retail POP, gross additions, and overall market share for Zain in Kitwe, Zambia.