Mathews Thomas Email & Phone Number

United Arab Emirates

Dubai

Handling of document for all the import shipments.Shipments tracking from the load to destination port.Providing logistics advise and resolve any shipment problems promptly.Daily monitoring of inbound Containers transit and clearances.Documents to validate before sending to clearing agent for shipment clearances.Constant follow up with the clearing agent on shipment status which are on HOLD / Rejected & Sampled.Ensuring the stocks received at warehouse is sending us the GRR on timely basis.To ensure the GRR is replicated in SAP and if there is any short in stocks to write off at the same time.Prepare report of performance measure of KPI in terms of service level . (no of shipments cleared on time / DOT / Demurrage / Ageing report / Traceability report & Bad goods)Aligning with the Demand Planner regarding the stocks before releasing.Weekly meeting with Impex team to discuss and raise any concern on the current and future shipments.Conducting stock count in order to ensure the inventory accuracy.

Dubai

Processing orders from customers. Entering large line items orders into SAP.Tracking / orders to ensure prompt delivery within agreed timeliness.Coordinating with sales and Delivery team to resolve any discrepancies,notifying customers of any delays or back orders on deliveries.Single point of contact for customers and under direct supervision , responsible for the entire order fulfillment process.Perform routine tasks requiring of many different, sometime conflicting issues.Receive process and flow up on orders and inquiries using reporting tools within the SAP environment.Monitor work queues to ensure orders are fulfilled and expedite deliveries as required.Notify customers of back-orders,delivery problems,and delay and / or provide specific delivery instruction.Receive process and follow up on customer complaint / non conformance's.Understand and follow defined customer care processes and procedures and established business rules.Participate in decision making within established guidelines in a fast paced environment.Formulated and implemented a process in place which has assisted in reducing the refusals from customers at the of delivery by adopting root cause analysis.Developed the daily sales tracking report which is being used by Sales team, to provide them visibility on the orders delivered to customers on daily basis.

Dubai

Handling check in and check out , Guest Complaints to the maximum satisfaction.In absence of senior management, allocate the apartment to potential guest and handling all inquiries and forward to front office.Maintain constant and coordination with other department (Engineering / Housekeeping / Security )Identify the training needs and development of staff within the department.Handling all payment transaction including apartment rent,food and beverage,telephone and laundry.Supervise the duty staff, prepare the duty roster and take decision in absence of Room Division Manager.Ensure all special requirement handle and arrange prior guest arrival.Sending confirmation bookings to the guest through email or by fax.Enhance personal recognition and prompt attention to guest from the arrival through their departureAttends to guest needs , queries and request promptly.Preparing all daily reports required by the management.Supervise the correct and efficient distribution of mails,courier and parcels.Maintain high standards of inter-department relationship.