Responsible for the end to end relationship between BT, the leader in the Gartner Magic Quadrant for Global Network Services and selected UK Challenger Banking organisations.Working in collaboration with senior client executives to developed network technology solutions and propositions that are underpinned by critical business priorities, reduce time to market, operational risk, cost of ownership and enable organisations to differentiate against competitors, enhance end user and customer experience and drive brand and shareholders value.

Responsible for all aspects of BT’s engagement with one of the worlds largest global finance customers, including the P&L• Developed sustainable long-term business relationships up to CXO level• Created innovative ways to generate and win new US domestic and global business (extensive international travel and experience of conducting business in many diverse geographies)• Defended existing business and maximized share of wallet in UK and Europe• Negotiated complex, high value contracts and legal agreements• Implemented service delivery programs and achieved client loyalty through service focus• Created and managed a brilliant client facing and back office support/service team• Responsible for establishing repeatable capabilities and opportunities for the sectorAchievements• Generated BT’s largest ever global conferencing contract, then implemented service to transition 300K global client end users from competitor services• Shaped the proactive opportunity and negotiated BT’s largest US domestic new business managed service contract in the finance sector in the last 5 years• Developed a creative commercial framework to drive client cost saves and win 100% share of client EMEA carrier voice services• Achieved preferred supplier status to win regional network contract in Asia• Broadened footprint to expand the relationship in LATAM and win initial new business• Negotiated significant global finance extranet contract• Planned US domestic consulting and innovations engagement to develop technology roadmaps supporting a major client IT transformation program• Developed a large network of external partners, suppliers and sub-contractors to support innovative client and sector development strategies

OverviewResponsible for overall BT sales activity to nominated clients in the UK and Europe• Senior Relationship Manager, developed the business strategy for existing clients to maximize profitability and revenue• Motivated and directed multi-tower, multi-discipline teams to exceed performance targets• Coached and supported individuals and sector graduates to maximize their career potential• Significant new contracts included pan UK long term data network contract, large european custom managed network contract and a complex and high value IT outsource contract• BT Masters Club winner for exceptional performance