Mathew Scaria Email & Phone Number

Dubai, Ae

United Arab Emirates

- Working with Qlik Sense software (BI Tool) & IT Team for integration with Salesforce- Preparing Reports & Dashboards on Salesforce and Qlik Sense- Understanding the requirement and preform Data checks with recommendations to IT Team- Generate both periodic and adhoc reports as needed- Generate and distribute Management reports in accurate and timely manner- Provide recommendations on current MIS system to improve reporting efficiency and consistency- Perform data… Show more - Working with Qlik Sense software (BI Tool) & IT Team for integration with Salesforce- Preparing Reports & Dashboards on Salesforce and Qlik Sense- Understanding the requirement and preform Data checks with recommendations to IT Team- Generate both periodic and adhoc reports as needed- Generate and distribute Management reports in accurate and timely manner- Provide recommendations on current MIS system to improve reporting efficiency and consistency- Perform data analysis for generating reports on periodic basis- Analyze business information to identify process improvements- Interaction with all stakeholders to implement their technology solutions and process improvements Show less

United Arab Emirates

Leasing:- Point of contact for all property leads for Freezone. - Circulate and promote available DMCC units for leasing- Liaise with Legal Department for amendment of all contract templates- Ejari and Contract issuance for all functions such as Office, Retail, Workshop and Parking - Prepare Offer letters based on the leads and follow-up - Ensure creation of Lease with payments & other Terms with accuracy - Regular follow-up on collection of Over-dues, Service… Show more Leasing:- Point of contact for all property leads for Freezone. - Circulate and promote available DMCC units for leasing- Liaise with Legal Department for amendment of all contract templates- Ejari and Contract issuance for all functions such as Office, Retail, Workshop and Parking - Prepare Offer letters based on the leads and follow-up - Ensure creation of Lease with payments & other Terms with accuracy - Regular follow-up on collection of Over-dues, Service Charges, Empower & DEWA charges- Liaise with Finance team to track the assigned monthly revenue target. - Coordinate with Finance on cheque requests, payments and issuance of receipts- Handling client queries and complaints (walk-ins/calls/emails) along with Webcases- Coordinate with other departments for smooth daily operations- Market available units & conduct site visits for Client viewing of available unitsSalesforce:- Tech-Support (Super-user access) – support all departments on their day-to-day activities - Maintenance & reconciliation of all Property Master Data for Freezone - Key person for all IT enhancements for the department- Handle tasks for create new accounts, new units, division of existing units, defining functions & payment plans etc;- Develop and publish all Management & Process related reports- Troubleshoot and fix issues on Salesforce once error reported MIS:- Responsible for MIS, Dashboards & Presentations for Management- Generate reports supporting internal DMCC Departments on request- Conduct evaluation/analysis of weekly & monthly business activities and report the outcomes- Prepare monthly revenue data for accounting purpose Show less

United Arab Emirates

Bangalore

M@Sc Informatique, founded in September 2012, located in the IT Hub of India is privately owned firm that provides data processing work for our clients across the globe. We are specialized in the digitization, capture and processing of data from varied input sources and documents. Highlights;- Lead the team in setting up the company and its operations.- Key player in bringing in new business to the company, which caters to clients from 4 continents.- Recruitment of… Show more M@Sc Informatique, founded in September 2012, located in the IT Hub of India is privately owned firm that provides data processing work for our clients across the globe. We are specialized in the digitization, capture and processing of data from varied input sources and documents. Highlights;- Lead the team in setting up the company and its operations.- Key player in bringing in new business to the company, which caters to clients from 4 continents.- Recruitment of specialist operators scaling up from 2 FTE’s to 10 FTE’s within a span of 3 months.- Assist various new upcoming centers in setting up end-to-end process.- Conduct Training on all Process related updates and Client applications. - Monitor all Clients related SLA and ensure prompt deliverables. Show less

Cochin Area, India

Operations Manager for 24x7 highly critical Presentations & Design Services process for Global Investment Banking - Deutsche Bank , managing 5 client managers and 70+ staffCater to client locations across the globe (UK, US, Europe & Asia Pacific)Review 4 quadrants – Process/ Client/ Finance/ People on a daily basis Leading a process with 75+ team, ensuring all Client SLA & parameters metMonthly presentations to stakeholders & Management on financial, operational and people… Show more Operations Manager for 24x7 highly critical Presentations & Design Services process for Global Investment Banking - Deutsche Bank , managing 5 client managers and 70+ staffCater to client locations across the globe (UK, US, Europe & Asia Pacific)Review 4 quadrants – Process/ Client/ Finance/ People on a daily basis Leading a process with 75+ team, ensuring all Client SLA & parameters metMonthly presentations to stakeholders & Management on financial, operational and people performance review.Coordinating with offshore team through out the shift - London, New York, Chicago, San Francisco etcCoordinating with onshore team for equal work distributionMonthly Headcount Billing, MIS Reports, P&L Reporting, budget and financial planningAnalyzing new business acquisitions and forecasting future business volumes to maximize profitsProviding exceptional customer service at all times; responding to customer complaints and comments; ensuring standards for quality met.Perform frequent audits and implementing corrective measures accordinglyConduct Training on Risk & Compliance throughout the team on quarterly basisProcess enhancements implemented like ISO documents related to Process, Feedback mechanism, Buddy process, Performance Rating strategies and Task forceIncreased the productivity by 60% as a result of implementing an internally developed Automated Workflow Tool.Prepared a project on Transport with various methods for cost saving. Show less

Bangalore

Handled a critical Customer Support process for a multi-national Telecom client by providing voice solutions.Responsible for all Service Level Agreements with the client.Carried out a commendable job in Quality Assurance by following liaising constantly with the QA team and providing feedback to the agents.Reporting on activity and performance reports.Handle all Level escalations to provide instant resolutions.Adhere to the ISO Standards and supported in frequent ISO audits… Show more Handled a critical Customer Support process for a multi-national Telecom client by providing voice solutions.Responsible for all Service Level Agreements with the client.Carried out a commendable job in Quality Assurance by following liaising constantly with the QA team and providing feedback to the agents.Reporting on activity and performance reports.Handle all Level escalations to provide instant resolutions.Adhere to the ISO Standards and supported in frequent ISO audits Deliver world-class customer service and build customer satisfaction and loyalty.Involved preparing formats for ISO documents & implementationDriven various initiatives for increasing productivity and to control SLA’s like AHT, Abandon calls etc Show less

Cochin Area, India

Handling Inbound Project (Telecom – Long Distance service) based in Dallas-Texas and Outbound Team – (Collections)• Leading a team of 15 for an US based Telecom process.• Help the team in providing effective and timely resolution of a range of customer inquiries.• Handle all escalations and strive for one-call resolution of customer issues.• Manage a small outbound team of Collection Agents.• Call monitoring to ensure quality.

Mba, Operations

Ba, Economics

BA Economics

Arts, Economics