Mathews Jacob Email & Phone Number

London, Gb

Lead end to end management and maintenance of the current IT infrastructure of Vodafone Europe while heading team of Solution Architects and Service Owner ensuring efficient and successful execution of the new solutions based on client’s requirements and future strategies. Remarkable contributions towards defining and implementing plans for Shared Service centers and streamlining the operating models accordingly.Leading key initiatives to improve processes entailed in Operations, Demand, Engineering, Architecture and Governance. Key role in managing migrations and upgrades of Exchange, Blackberry and Faxination servers and Exchange OnPrem to Exchange Online migration and support operations. Recognized potential projects that added value and saved overall cost. Managed development, implementation and administration of operational processes, programs and systems. Evolved and executed Data Centre Master Strategy and also modified as per required to make it more suitable as per changing circumstances. Few of my attainments include: Key role in ensuring timely delivery of the messaging projects and operational availability for significant globally operated services in sync with the agreed SLAs while leading a team of IT professionals. Headed and executed Data Centre Program ensuring achievement of almost 100% uptime & customer service level agreement (SLA) compliance. Spearheaded:o 300+ cross functional teams of Plant Engineering, Managed Services, Customer Service & Cloud Platforms.o National Customer Operations team of 150+ members for 4 years for $ 350+ Million enterprise customers across wide range of products. Headed Nationwide technical and problem resolution support, along with conceptualization of a high resiliency customer solutions for enterprise customers for 2 years. Lead Metro Fiber & Transport strategy development and execution for a national rollout of enterprise services in all major cities of India.

During my tenure with the company, I lead end to end IT infrastructure and systems of clients Shinsei bank & Aplus Japan. Planned and executed new solutions as per the client requirements and future strategies. Initiated key endeavours to ensure business continuity, ensuring timely clearance of the backlogs and mitigating un-authorized modifications in the procedures/processes. Significant contribution in extending vital assistance to the organization in regrouping and restructuring of the entire hierarchy and approval system hence enhancing overall processes. Integral role in ensuring complete management of migrations and upgrades of Exchange, Active Directory, Blackberry and Faxination servers along with architectural installation and configuration of Fenestrae Faxination server 6.0, FCS2007 and FOIP 2010.Few of projects handled:  Design /Migration of Exchange 2010 in Shinsei (Apr`13 – Sep`13) Fenestrae up gradation from FCS 2007 to FOIP 2010 Design /Implementation and Migration of Exchange 2007 in Shinsei and Aplus  Design and implementation of backup solution for Exchange 2003/2007. Deployment of Exchange 2007 Active sync for sales Staff. Fenestrae up gradation from 6.0 to 7.0 Data centre Relocation Project.

Bangalore, Karnataka, In