Joshua Mathews Email and Phone Number

Working at Koch Business Systems as a remote employee out of my home office managing teams and projects for Koch and all its subsidiaries. These are internal facing projects for Koch that Typically range from 50K-50M. Responsible for all project aspects from status reporting to executives, burn reports, requirements gathering, task management, change order processing, directing steering committee, and billing for project for compliance. I am responsible for managing projects from inception of the project, all the way thru to conclusion and close of the project. Released due to projects cancelled and workforce reduction.All projects cancelled and job cancelled due to COVID-19.

Worked at NetSuite-Oracle as a remote employee out of my home office managing teams and projects that were external client facing to implement NetSuite software into a company’s infrastructure for ERP, CRM, WMS, Ecommerce, POS, and Wholesale Distribution. Projects were T&M projects from 250 hours to 5000+ hours, or Fixed Bid jobs with teams managed ranging from 2-15+ resources, including vendors, installers, and other 3rd parties as needed including regulatory. Responsible for all project aspects from status reporting to executives, burn reports, requirements gathering, task management, change order processing, directing steering committee, and billing for project for compliance. Managed Project from right after the sale of the project, all the way thru to conclusion and close of the project.

Served as Independent Contractor to implement PM Initiatives related to the Essential Compliance Program. Delegated tasks and responsibilities to personnel, resolved issues and conflicts within the team and managed dependencies and critical path. Managed timelines, milestones and deliverables. Created and delivered progress reports, proposals, requirements documentation and presentations. Reviewed content of status reports, analyzed results and resolved problem areas. Managed changes in scope, identified potential crises and developed contingency plans. Travelled to client locations as needed to manage clients need and professional services were received. Communicated project strategies, statuses and key decisions to project teams, stakeholder committees and larger organization including Senior Management. • Directed implementations of technology and business solutions to address challenges facing the health industry in regards to security and government regulation.

- Provides technical guidance and project coordination to support technology changes within our domestic business areas.- Ensure planning; design and implementation processes meet or exceed business goals and objectives.- Gather and evaluate information from multiple sources, reconcile conflicts, translate high-level information into manageable details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.- Collaborate with external and internal customers to analyze information needs, functional requirements, and deliver results in a timely manner.- Engage in multiple initiatives simultaneously, and work with users to define concepts and under direction of project managers- Create or modify procedures to solve complex problems giving consideration to computer equipment capacity and limitations, operating time, and desired results.- Understand industry issues and trends and present technical solutions that enhance the value of our customers’ products and services.- Ensure CHS IT Methodology and best practices are adhered to.- Collaborate with other business analysts, technical staff, and management.- Manage CHS Projects and Project Manager staff to meet business unit needs and timelines.

* Works with Internal partners and external vendors to develop, document, measure and manage projects to mature and Business Continuity Program* Leads Project to implement new technological and business solution key to meeting challenges facing the Business Continuity Program* Consults with the Business Continuity Management Team and Technology Continuity Management Team to understand existing and proposed processes and tools* Researches Industry and Non Industry trends in relation to Business Continuity to ensure Target exceeds these trends and leads the industry* Effectively communicates project strategies, statuses, and key decisions within project teams, stakeholder committees, and larger organization including Senior Management* Effectively interacts with vendor/client partners. Communicating expectations, sharing information and holding partners accountable

* Worked remotely out of my home office.* Worked as Independent Contractor to get PM Initiatives off the ground.* Worked with International Team based in Eastern Europe.* Direct and manage development from beginning to end.* Define scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.* Develop full-scale plans and associated communications documents.* Effectively communicate expectations to team members and stakeholders in a timely and clear fashion.* Liaise with stakeholders on an ongoing basis.* Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during cycle.* Set and continually manage expectations with team members and other stakeholders.* Delegate tasks and responsibilities to appropriate personnel.* Develop and deliver progress reports, proposals, requirements documentation, and presentations.* Determine the frequency and content of status reports from the team, analyze results, and troubleshoot problem areas.* Worked on Projects implementing Magento, Expandable, Masimo, Web Technologies, and others.* Define success criteria and disseminate them to involved parties throughout life cycle.* Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work.* Build, develop, and grow any business relationships vital to the success of the project.* Develop best practices and tools for execution and management.

-Direct & manage development from beginning to end. -Define scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. -Develop full-scale plans and associated communications documents. -Effectively communicate expectations to team members and stakeholders in a timely and clear fashion. -Liaise with stakeholders on an ongoing basis. -Estimate the resources and participants needed to achieve goals. -Draft and submit budget proposals, and recommend subsequent budget changes where necessary. -Where required, negotiate with other department managers for the acquisition of required personnel from within the company. -Determine and assess need for additional staff and make the appropriate recruitments if necessary.-Set and continually manage expectations with team members and other stakeholders. -Delegate tasks and responsibilities to appropriate personnel. -Identify and resolve issues and conflicts within the team. -Identify and manage dependencies and critical path. -Plan and schedule timelines and milestones using appropriate tools. -Track milestones and deliverables. -Develop and deliver progress reports, proposals, requirements documentation, and presentations. -Determine the frequency and content of status reports from the team, analyze results, and troubleshoot problem areas. -Proactively manage changes in scope, identify potential crises, and devise contingency plans. -Define success criteria and disseminate them to involved parties throughout life cycle. -Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work. -Build, develop, and grow any business relationships vital to the success of the project. -Conduct post-mortems and create a recommendations report in order to identify successful and unsuccessful elements. -Develop best practices and tools for execution and management.

Travel worldwide to implement software solution and to train staff on its implementation.* Developed training program and course materials tailored to audience.* Part of product management team for software integration, management, and continued development.Provide support to global clientele in a 24/365 environmentPoint of contact for vendors to manage software changes and upgrades.Remote manage and troubleshoot software environments.Design regular updates, and present to company presidents.Work with Owners and Presidents to ensure effective, timely rollout.Job was eliminated.

Travelled to Israeli Headquarters for Training, and Global Stewardship.* Provided support to global clientele in a 24/365 environment.* Primary support for global clientele during off hours* Remote managed clients network environments.Worked closely on a 4 person team to manage timetables, and client needs, to ensure effective workflow.Specialist with proprietary software on Windows, and Linux Platforms.Office closed due to economic cutbacks.

Work as a traveling team that is responsible for deployment of Amcom software on client sites.* Developed extensive knowledge in all parts of installation including: Linux Servers, SQL, C++, Networking, PBXís, Teleco, Windows Server, Telephony and Programming.* Led the group in working with clients to streamline Amcom pushing of software using: Ghost, RIS, Zenworks, Altiris, and SMS.Travelled very extensively working 70+ hour weeks, shown accountably for expenses, timelines, deadlines, and cost saving measures.Custom tailored training materials to fit the needs of the audience.Advised clients of needs to update and maintain secure networks.Certified in all HIPAA standards, and procedures, as we worked closely with patient data.

Computer & Technology Services for Home & Small Business.Reseller of Hardware from all National Brands.Reseller of Software for Adobe, Macromedia, Microsoft, Apple, and others.* Interact directly with clients and handled all customer service, troubleshooting, and IT needs.Networking, security, upgrades, repairs, consulting services.Sales person for all new Small Business Support Contracts.* Managed schedules of employees to match uniques needs of customers.* Did all marketing for company including: website design, mailers, and advertising for business, * Managed small staff of technicians and office personnel.* Managed all legal filings, business memberships, and compliance issues.Company was sold to competitor.

Set up, maintained, and was responsible for trouble shooting end-user 95-98, NT and 2000 machines, as well as Cisco switches, routers, and a Perle Modem Bank.* Was main Dell Certified Technician and contact for parts, and warranty information.* Setup and maintained a ghosting network for company wide conversion to Windows 2000 and XP.* Converted entire company from Windows 95-98 and NT to Windows 2000 and then XP.* Helped to design & implement network relocation for entire internal infrastructure for two corporate moves. * Took on duties of Asset Administrator to catalog all equipment for disaster recovery.* Was responsible for documenting quick reference guides to help end-users fix issues.* Was responsible for documenting departmental procedures for disaster recovery as well as for training new employees.* Trained incoming employees, and other employees with less experience on how to perform higher level of knowledge procedures.* Established and wrote SOP guidelines for departmental procedures.* Built and designed many specialized servers for specific company developmental needs.

- Worked on company wide rollout of Windows XP- Worked on company wide rollout of VOIP phone system- Worked on company new to new headquarters- Desktop Support for all internal systems

Set up, maintained, and was responsible for trouble shooting end-user NT machines.* Implemented asset tracking system of all equipment, and became asset administrator.* Designed and implemented the setup of a central lab in which to conduct LAN Support duties.* Continued my education by taking SMS training, as well as having started the coursework for an MCSE Certification for Windows 2000.* Became central point of contact for vendors, as well as evaluating current vendors to benefit Onvoy's needs.* Was promoted to team lead, and responsible for training all new employees in department.* Was key member on many projects, acting as liaison between internal and external clients, as well as a point person for outside vendors doing consulting internally. * Was Project Manager for new technology marketing materials after company buyout.* Established and wrote SOP guidelines for departmental procedures.* Built and designed many specialized servers for specific company developmental needs.* Was responsible for documenting quick reference guides to help end-users fix issues.

* Fixed and maintained radios, computers, and telephones for field use utilizing the latest technology.* Held management positions of Platoon Sergeant and Instructor for deployable units.* Honorable discharge with rank of Specialist (E-4).