- Global Training Head for a North American Telecommunications partner (Delivery locations: India, Philippines & Colombia)- India lead for New Hire Training - Drive continuous improvement, innovation and scalability of training initiatives-Manage multi-stakeholder special projects as needed, including developing project teams, managing priorities, and delivering results

- Leading a team of training managers who are focused on developing employees for numerous telecom, retail & tech partners- Utilize multiple channels and tools to support a broad array of learners and learning objectives, such as digital learning (videos, e-Learning, online tools), virtual instructor-led training, instructor-led training, job aids, gamification, simulations, assessments, coaching and mentoring- Assess and track training effectiveness through the use of metrics, linking decisions to business results- Drive the team to build a Zero Defect culture by managing controllable root-cause defects and ensure implementation of controls and minimize losses