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Mathew Wakefield Email & Phone Number
Operations and Case Manager
at
DSU Discovery
1 work email found
@inventus.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Operations and Case Manager
Location
San Francisco, California, United States
Who is Mathew Wakefield? Overview
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Quick answer
Mathew Wakefield is listed as Operations and Case Manager at DSU Discovery, based in San Francisco, California, United States. AeroLeads shows a work email signal at inventus.com and a matched LinkedIn profile for Mathew Wakefield.
Mathew Wakefield previously worked as Operations Manager at Dsu Discovery and Senior Account Manager at Dsu Discovery. Mathew Wakefield holds Photography from City College Of San Francisco.
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Email format at DSU Discovery
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{first_initial}{last}@inventus.com
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Profile bio
About Mathew Wakefield
Mathew Wakefield is a Operations and Case Manager at DSU Discovery. He possess expertise in social media, customer service, training, e commerce, account management and 24 more skills. He is proficient in English. Colleagues describe him as "It was wonderful to work with Mat while at TERIS. As the Litigation Technology Department Manager, I worked closely with Mat to ensure the successful check-in and production of complex eDiscovery deliverables and witnessed firsthand Mat's commitment and dedication to client satisfaction. I constantly saw Mat on the go, effectively managing the intake and delivery of hundreds of litigation support projects ranging from traditional reprographics (scanning, copying, oversize, etc.) to… Show more"
Listed skills include Social Media, Customer Service, Training, E Commerce, and 25 others.
Current workplace
Mathew Wakefield's current company
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10 roles
Mathew Wakefield work experience
A career timeline built from the work history available for this profile.
Operations Manager
Dsu Discovery
Operational planningCase managementQuality controlStrategySupply chain managementSchedulingStaffingClient pricingLead client communicationVendor management
Senior Account Manager
Dsu Discovery
DSU Discovery is helping litigation practice groups evolve and cope with their ever-increasing volumes of electronic material. From case inception, DSU Discovery works with clients to increase efficiency and decrease costs by implementing intelligent early case assessment strategies. Our first class technology allows us to drastically cull down the universe of data with Native review capability, semantic cluster searching and near dupe identification technology.• Manage electronic/paper… Show more DSU Discovery is helping litigation practice groups evolve and cope with their ever-increasing volumes of electronic material. From case inception, DSU Discovery works with clients to increase efficiency and decrease costs by implementing intelligent early case assessment strategies. Our first class technology allows us to drastically cull down the universe of data with Native review capability, semantic cluster searching and near dupe identification technology.• Manage electronic/paper litigation services for Law Firms (Attorney, Paralegal, Legal assistant, Lit Tech consultant) • Assess potential needs, determining appropriate litigation solutions• Implement plan focused on specific practice of litigation• Build client relationships/rapport through detailed conversations to understand business objectives and goals.• Prospect to develop new clients, as well as expand existing relationships and services of assigned accounts. Show less
May 2019 - Mar 2023
Resident Manager
Aug 2019 - Sep 2023
Inside Sales
The Fundraiser was inspired by a desire to help raise funds for school programs that enrich our youth while providing the community a great product for a great price that they actually need. Every purchase made at your local Fundraiser directly benefits these programs. Our concept, the “Mattress Fundraiser”, quickly gained acceptance in northeastern United States, and grew to be a national fundraising powerhouse. CFS is now over 70 locations strong, spanning the country, and has raised… Show more The Fundraiser was inspired by a desire to help raise funds for school programs that enrich our youth while providing the community a great product for a great price that they actually need. Every purchase made at your local Fundraiser directly benefits these programs. Our concept, the “Mattress Fundraiser”, quickly gained acceptance in northeastern United States, and grew to be a national fundraising powerhouse. CFS is now over 70 locations strong, spanning the country, and has raised over $30 million dollars for local communities.• Inside Sales/Fundraising at weekend events - San Francisco bay area• Subject Matter Expert Show less
Jun 2016 - Jun 2020
Senior Account Manager
Inventus, a subsidiary of RPX Corp (NASDAQ: RPXC), is an innovator in discovery management through its custom development and use of technology-enabled review. Inventus' suite of services and discovery experts empower corporations and law firms to save money on costly document review via comprehensive data minimization, data reuse and analytics strategies. Inventus' proprietary discovery management platform, Luminosity, is fully enabled within Relativity. Clients include Fortune 500… Show more Inventus, a subsidiary of RPX Corp (NASDAQ: RPXC), is an innovator in discovery management through its custom development and use of technology-enabled review. Inventus' suite of services and discovery experts empower corporations and law firms to save money on costly document review via comprehensive data minimization, data reuse and analytics strategies. Inventus' proprietary discovery management platform, Luminosity, is fully enabled within Relativity. Clients include Fortune 500 companies and Am Law 100 law firms.Managed traditional/electronic transactional litigation projects in San Francisco and bay area• Lead client-facing specialist throughout project life cycle, including implementation, timeline management and invoicing through specific stages of the EDRM model - Collection -> processing -> production -> presentation • Primary point of contact for issue management - formulate solutions and troubleshoot• Maintained working relationships with clients to ensure positive client experiences and retention• Liaison for outside vendors• Administrated Project Tracking System for billing and reporting• On site price quotes• Prepared SOW’s Show less
Mar 2012 - Jun 2019
Editorial Photographer
Photographed subjects of corporate philanthropy, public perspective, neighborhood news, service and recognition, community voice, volunteer and legislative articles featured in San Francisco community newspaper
Jan 2010 - Sep 2015
Customer Care
• Resolved payment disputes with customers and credit card companies • Answered escalated phone and email-based help desk issues • Reviewed and investigated orders from new accounts for fraudulent credit card charges • Served as liaison between warehouse and customer care department• Applied watermarks for online virtual labels• Provided product support for all on-site wines
Oct 2010 - Feb 2011
Off Shore Customer Service Manager
• Created, developed and managed a full-service, 30 staff, tiered Customer Support organization for the company’s more than 8.0 M online Dating and Test taking properties. (Love Happens.com, Tickle.com & Ringo.com) • Successfully transitioned in-house Customer Support to outsource vendors• Managed four departments in Manila and San Francisco simultaneously • Managed staffing plans to grow support organization from a 5 person in-house support staff to 5 person in-house Level 2 agents… Show more • Created, developed and managed a full-service, 30 staff, tiered Customer Support organization for the company’s more than 8.0 M online Dating and Test taking properties. (Love Happens.com, Tickle.com & Ringo.com) • Successfully transitioned in-house Customer Support to outsource vendors• Managed four departments in Manila and San Francisco simultaneously • Managed staffing plans to grow support organization from a 5 person in-house support staff to 5 person in-house Level 2 agents and 21 outsourced Level 1 agents• Managed photo editing department for Matchmaking and Social Network portion of site, standardized all photo quality guidelines and requirements•Produced all training manuals and oversaw training of Manila operations including on site training•Supervised fraud prevention system for all credit card transactions including reporting and chargeback monitoring•Supervised quality control for call center Show less
Mar 2003 - Aug 2008
Catalog Coordinator
Astronomical Society Of The Pacific
Astronomy Education.• Designed company’s E-commerce website using Mail order Manager software• Educational product expert• Processed all online retail orders and reporting• Technical support for software and Deep Sky image programs• Created call scripts and email responses • Event Assistant - Assisted in planning multiple annual meetings with concurrent sessions, over 5000 attendees and 155 exhibitors
Feb 1996 - Jan 2003
2 education records
Mathew Wakefield education
Photography
General Education
FAQ
Frequently asked questions about Mathew Wakefield
Quick answers generated from the profile data available on this page.
What company does Mathew Wakefield work for?
Mathew Wakefield works for DSU Discovery.
What is Mathew Wakefield's role at DSU Discovery?
Mathew Wakefield is listed as Operations and Case Manager at DSU Discovery.
What is Mathew Wakefield's email address?
AeroLeads has found 1 work email signal at @inventus.com for Mathew Wakefield at DSU Discovery.
Where is Mathew Wakefield based?
Mathew Wakefield is based in San Francisco, California, United States while working with DSU Discovery.
What companies has Mathew Wakefield worked for?
Mathew Wakefield has worked for Dsu Discovery, Veritas Investments, Inc., Custom Fundraising Solutions, Inventus, and The Western Edition.
How can I contact Mathew Wakefield?
You can use AeroLeads to view verified contact signals for Mathew Wakefield at DSU Discovery, including work email, phone, and LinkedIn data when available.
What schools did Mathew Wakefield attend?
Mathew Wakefield holds Photography from City College Of San Francisco.
What skills is Mathew Wakefield known for?
Mathew Wakefield is listed with skills including Social Media, Customer Service, Training, E Commerce, Account Management, Crm, Project Management, and Os X.
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