Mathias A. Email & Phone Number

Rennes, Fr

Greater Rennes Metropolitan Area

Context:In an international context, particularly for the United States, I ensure the configuration of network equipment and adapt its architecture according to the client's needs.Missions:• Define the network architecture on projects.• Participate in the client's internal projects.• Work on various network equipment, carry out the configuration. (Moxa routers, Hirschmann switches, Fortinet firewall).• Ensure the interface between internal and external teams.• Develop test procedures and provide technical support during commissioning.Technical environment: Moxa routers, Hirschmann/Cisco switches, Fortinet firewall.

Barcelona, Catalonia, Spain

Context: In an additive manufacturing market now worth almost $15 billion, HP is continuing to develop its range of professional 3D printers, focusing on both polymer and metal. It is in this context that I assist users on a daily basis to optimize print quality.Mission :- Support for HP 3D printers in the EMEA region (FR, EN,ES)- Solving technical issues related to HP 3D printers- Supporting the adoption of new products by offering an on-demand support experience.- User support to optimize print quality of parts for industrial monochrome and color prototyping.- Remote and on-site resolution of a variety of 3D printing issues - Supporting efficient problem resolution to reduce costs and provide excellent customer service to sustain the experience.- 60 cases per month and 3-day SLA resolution.Technical environment: Magics, 3D Printers, Monitoring via SONAR, Materialise, CAD

Barcelona, Catalonia, Spain

Context: As part of the development of 3D technologies and the diversification of its offering, in particular with the appearance of Metal, HP had to adapt to this new market. In the interests of responsiveness and against this backdrop of ongoing growth, I had to meet this demand.Below are the main responsibilities that I assume on a daily basis.Mission :- Support for HP 3D printers in the EMEA region (FR, EN, ES)- Solving technical issues related to HP 3D printers- Supporting the adoption of new products by providing an on-demand support experience.Technical environment: 3D printers, Monitoring via SONAR

Barcelona, Catalonia, Spain

Context: After splitting in November 2015 into two separate entities: HP Inc (computers and printers), and Hewlett-Packard Enterprise (servers, software, business services). The company has strengthened its online support in both sales and after-sales. It was within this framework that I was able to develop my knowledge of HP Inc products, computers and printers.Mission :- Buying advice for users according to their needs.- Selling computers and printers in accordance with the defined SLA.- Management and follow-up of orders, taking into account stocks and practical prices.- Managing and monitoring logistical, hardware and software complaints.- Supporting users to optimize and maintain their experience with HP products.Technical environment: Computer hardware knowledge - Advice, hardware repairs and Windows operating system support.

Castellbisbal, Catalonia, Spain

Context: The CELSA Group is a multinational group of steel companies headquartered in Spain (Castellbisbal), mainly involved in the steel and rebar industry. Employed by SIRT, on behalf of the CELSA Group, I was responsible for monitoring the group's progress, following the renewal of its systems and networks provider.Mission :• Network support and internal security of the Celsa Group.• Traffic analysis, policy configuration, updates.• Troubleshooting from hardware layer to software layer.• Configuring NAT (Network Address Translation), LAN/WAN.• Configuring static routes.• Firewall security management (Checkpoint, Fortinet, Juniper)• Resolve or escalate system and network incidents in compliance with the SLA.• Network monitoring and implementation of action plans based on alerts received (Zabbix).• Management of email security, particularly suspicious email attachments (Proofpoint).• Manage tasks such as creating/deleting users via AD• Checking the device clock and its synchronization using the Network Time Protocol.• Updating network infrastructure and inventory (LLDP, CDP Cisco Discovery Protocol)• Creation of topology with Visio software by adding new devices specially AP (using Visio Stencils).Technical environment: Firewall > Fortinet Systems > Windows, Linux, Mac OS , Android , IOSNetworking & Protocols > TCP/IP , UDP,FTP (Filezilla), SFTP, OSPF, RIP, BGP ,STP, RSTP, LLDP, CDP, LDAP, SMTP, SNMP, NTPTools > Putty, Tera Term , OSI Model, CLI, GUI, Zabbix, Zscaller, Visio

Barcelona, Catalonia, Spain

Context: Google Workspace is a suite of cloud computing and groupware productivity tools and software for professionals, offered by Google on a subscription basis.Mission :- Full Google Workspace support (FR,EN,ES)- Email support, cloud storage, streaming support (Google Drive).- Resolution of DNS domain name problems.- Data backup support for users. Support, creation and referencing of websites.Technical environment: DNS,SPF/DKIM/Dmarc,HTML, Website, TLS, Http,Https, SSL, Cname, Cloud data migration tools, Streaming Google Drive - GoDaddy

Barcelona

Context: Google Workspace is a suite of cloud computing and groupware productivity tools and software for professionals, offered by Google on a subscription basis.Mission :- Full Google Workspace support (FR,EN,ES).- Email support, cloud storage, streaming support (Google Drive).- Resolution of DNS domain name problems.- Data backup support for users.- Assistance with website creation and referencing.Technical environment: DNS,SPF/DKIM/Dmarc,HTML, Website, TLS, Http,Https, SSL, Cname, Cloud data migration tools, Streaming Google Drive. - OVH

Barcelona Area, Spain

Context:Colt Technology Services Group Limited (City of London Telecommunications) is a UK-based, pan-European telecommunications operator whose services are aimed exclusively at businesses. Colt was listed on the London Stock Exchange and was part of the FTSE 250 index; it was acquired in 2015 by Fidelity Investments. It was in this constant development that I was able to participate in the support and maintenance of the constantly evolving network. Mission :- Transmission, Data, Voip and Voice support.- Troubleshooting from the hardware layer to the software layer.- Resolving customer queries and incidents (FR, EN, ES).- Coordinating operational relations and liaising with suppliers and internal Colt staff.- Troubleshoot, diagnose and resolve network incidents by connecting to devices.- Resolve infrastructure incidents and IP services in accordance with defined SLAs.- Authentication (TACACS, Radius, Oauth).- Diagnosis and troubleshooting with SDH/PDH technologies: WDM, SD-WAN, SAAS.- Trace and analysis of voice & SIP calls.Technical environment: SD-Wan,MPLS, Routers: CISCO, JUNIPER, HUAWEI, (MSPAtrica and SDH: Marconi, Nortel, Lucent, Actelis, Infinera) Voice, TCP/IP,Networks and Protocols > TCP/IP , UDP, FTP, SFTP, OSPF, RIP, BGP ,STP, RSTP, LLDP, CDP, LDAP, SMTP, POP,Tools > Putty, Tera Term , OSI Model, CLI, GUI.

Barcelona Area, Spain

Context: Airbus is a French, German, Spanish and British aircraft manufacturer and an international industrial cooperation active in the civil and military aeronautics and space sector, created in 2000. It was in this context that I provided internal IT support for Airbus users.Mission :- Internal support with corporate applications (Eproc, Getatnet/Voyages).- Operating system (Windows, Android, IOS, Mac OS) and software support.- Technical assistance with network problems.Technical environment: SAP, Active directory, SCCM, Exchange

Saint-Cugat

System Administrator@ Boehringer IngelheimContext:Boehringer Ingelheim is a German pharmaceutical company. It is an international group with 144 subsidiaries in 45 countries, and ranks 15ᵉ among the leaders in the pharmaceutical industry present throughout the world. It was within this framework that I provided technical support and user administration internally.Mission:- Internal support with corporate applications.- Operating system support (Windows, Android, IOS, Mac OS) and software.- Technical assistance, network problems.- Creation and maintenance of email inboxes.- Maintenance and backup of medical printers in a virtual environment.Technical environment: SAP, Active directory, SCCM, Exchange, Vmware.

Barcelona Area, Spain

Context: T-Systems Iberia is the Spanish and Portuguese subsidiary of the multinational company T-Systems. T-Systems has 14 offices in Spain and Portugal. The head office is located in the Barcelona 22@ district, with a new space of over 7,500 m². The new offices will be inaugurated in February 2023 by the President of the Generalidad de Cataluña, Pere Aragonés. It was therefore within this framework that I provided support and administration for T-Systems' internal users, as well as Vallourec, Constellium, Mercedes and Volkswagen.Mission :- AD & Exchange Administrator for T Systems France.- Mainframe administrator (3270) for Constellium/VGF WW/Mercedes.- Creation of VPN access with Tokens.- SAP Administrator for Vallourec/Constellium (FR).- VOIP Configuration ( Webex/ Intercall/ Cisco/Avaya).- Installation, updating, deployment of software and operating system (SCCM).Technical environment: SAP, AD, SCCM, Exchange, Vmware, Mainframe 3270, Clarify.

Utrecht Area, Netherlands

Context: Fujitsu is a global information and communication technology (ICT) company, offering a comprehensive range of technology products, solutions and services. Fujitsu employs over 400 people in the Netherlands, supported by around 132,000 colleagues in 100 countries. In this context, I was responsible for the support of servers for companies and hardware for private individuals.Mission :- Support Fujitsu servers and hardware (FR, EN) 24/7.- Solving hardware, system and network problems.Technical environment: Fujitsu servers and hardware.

Amstelveen

Context: HP Networking, Location of HP headquarters in the Netherlands. Hewlett-Packard (NYSE: HPQ), commonly known as HP, is an American information technology company specialising in personal computers, laptops, servers and network management software. At the time, I was in charge of support and administration of the corporate network and their HP Procurve equipment.Mission :- Solving hardware, system and network problems. HP Procurve products (Switches, Routers, APs)- Analysis of logs and Switch/Router configurations.- Troubleshooting from the hardware layer to the software layer.- Resolution or escalation of incidents in accordance with SLAs.Technical environment : - Procurve Switches, Routers, TCP/IP, Networks.- Protocols > TCP/IP , UDP, FTP, SFTP, OSPF, RIP, BGP ,STP, RSTP, LLDP, CDP, LDAP, SMTP, POP.- Tools > Putty, Tera Term , OSI Model, CLI, GUI.

Amsterdam Area, Netherlands

Context: TomTom is a publisher of route-planning software and a manufacturer of GPS navigation systems, both mobile and embedded in certain vehicles. At the heart of Amsterdam, I was responsible for software and hardware support for Tomtom GPS users. Mission :- TOMTOM GPS support (FR,EN) - 80 files/day.Technical environment: Tomtom GPS.

Shannon

Information Technology Support Specialist for Sony Vaio ProductsContext: Sykes is a global leader in the customer experience (CX) industry. With 170,000 associates around the world, we're the team behind the best experiences for more than 750 of the world's biggest digital-first brands.Supporting +9 million customer conversations every day in +60 languages in 45 countries. Employed by Sykes, I provided customer support for high-end Sony Vaio computers.Assignment :• Complete support for end customers and professionals (FR, EN).• Troubleshooting from hardware layer to software layer.• Support for users in using Sony Vaio products.• Resolution of technical problems.Technical environment: Installation and maintenance of Windows operating systems - XP - Win 7

Nantes 44 - France

Context: HELPLINE is the European leader in user experience in the Digital Services Company (DSC) market, providing service desk and innovation services to IT and business departments undergoing a digital transformation. HELPLINE operates in France and internationally, and has 9 sites in Europe. It has over 200 customers, including 50% of the CAC 40 companies. I was responsible for IT support for users in the banking and insurance sectors.Mission:- Internal support, banking/insurance, computers, printers, scanners, monitors. Technical environment: Windows operating system, Microsoft Outlook.

Nantes Area, France

Context: Thalès is a French electronics group specialising in aerospace, defence, security and land transport, with its head office in Meudon, Hauts-de-Seine.It is listed on the Paris stock exchange and operates in 68 countries. In this role, I was updating and administering an Oracle database.Mission :- Oracle database administration and updating. Technical environment: Oracle DBMS.

Nantes Area, France

Context: As part of my training as a system and network administrator at ENI (École Nantaise d'Informatique), I was doing my work placement with the company SOS informatique, for which I provided network, system and hardware support to users.Mission :- User support for Internet connection installation.- Windows and Mac OS software support.- Desktop and Laptop hardware support and replacement. Technical environment: Routers, Computers, Desktop and Laptop.

Nantes, Brittany

Context: After a training as a fresh produce sector manager at Cefip in Vertou, I was appointed fresh produce sector manager at Intermarché.Mission :- Responsible for the fresh produce sector in a supermarket, complying with hygiene standards.- Manager of a team of 15 people.Technical environment: Office suite.

Certification, Ccna Security

Ccna Security

Activities and Societies: Network Security Fundamentals of Network Security (Concepts, Threats, OSI) Secure Access (Implementing AAA.

2, Computer And Information Sciences And Support Services, Support Technician Informatics

Activities and Societies: Informatic school Office,Programming,Networking,Website,Database(SQL),Photoshop

Bachelor Of Laws (Ll.B.), Private Law, 3 Years Of Law Studies

Studied Law during 3 years and graduate

Bachelor Of Litterature, Linguistics, Graduate On French Litterature

I have studied French Litterature

Ccna, Computer Systems Networking And Telecommunications