Mathias Ewald Top Email & Phone Number

Esbjerg, Syddanmark, Danmark

Esbjerg Area, Denmark

My second employment at Total E&P, this time through Wipro Limited.Once again I'm working in the Onsite Support team.- Case handling in ServiceNow- User support in helpdesk, remotely or onsite- Installation, setup and troubleshooting of computers, mobile devices and IT equipment- Software support- Processing of ID cards- SIM card and subscription support- Deskphone installation and support- Shipment of IT equipment to offshore and remote locations- Support of Town Hall business meetings- Close cooperation with 3rd party companies like NetDesign

Esbjerg Area, Denmark

I was employed to Total E&P through DBA Consult.At Total I was a part of Onsite support that supported users in Esbjerg and offshore locations.I was involved in the migration from Maersk Oil to Total.I was working with a lot of different tasks, for instance:- Case handling in ServiceNow- User support in helpdesk, remotely or onsite- Installation, setup and troubleshooting of computers, mobile devices and IT equipment- Software support and deployment- Processing of ID cards

Esbjerg Area, Denmark

As a support consultant at C2IT, I got valuable insights into how outsourcing companies work. I have supported customers over the phone and onsite:- Troubleshooting and setup of software, computers, smartphones- User administration in AD and Office 365- Case handling in Servicenow

Denmark

When I worked as a service technician at Neisa Denmark, I drove to assignments throughout the country, which was covered repairing, replacing and preparing a number of products at both private and business customers:- Laptops, desktops, tablets and monitors from HP and Lenovo- Philips TV- POS equipment from Wincor Nixdorf and Lidl- Cash Recycling Systems from Wincor NixdorfI also participated in a roster where I worked until 10 pm one week at a time, every 5 weeks. Here I was logged on to the duty phone while I was driving on assignments.In addition, I have been working for Dansk Supermarked for 9 months, firstly on a nationwide PC upgrade project and later for their onsite support department in Aarhus.- Helpdesk user support- 2nd level support- Installation, preparation, troubleshooting and sending of PCs, monitors, iPad's and other IT equipment.

Copenhagen Area, Capital Region, Denmark

As a consultant for Mansoft, I was posted on time-limited assignments:University of Copenhagen- Helpdesk: 1st level support, remote control, receive calls, register, document and dispatch cases- PC team: 2nd level support, installation, preparation, troubleshooting and setup of PCs and other IT equipment- User administration in many different programs including Active DirectoryTechnical University of Denmark- 1st level helpdesk support, receive calls, register and document cases.State IT- 1st level helpdesk support, receive calls, remote control, register, document and dispatch cases.Slagelse Sygehus- 2nd level support, remote control, installation, preparation, troubleshooting and setup of PCs and other IT equipment.Codan- 1st level help desk support, remote control, receiving calls, registering, documenting and dispatching cases.Copenhagen Local AuthorityDeployment project, installation of software, troubleshooting and testing.Maersk- Team manager for a weekend job, for setting up workplaces for Maersk's new offices in Copenhagen.

Copenhagen Area, Denmark

Most of all, my employment relationship with iRep.dk was like a journey back to school, where I learned how smartphones and tablets are put together. It helped me in my subsequent jobs if, for example, I have had to troubleshoot on mobile devices.The job itself was to receive smartphones and tablets from customers in the store, then troubleshoot on each device and finally replace the defective parts and test all functions.

Copenhagen Area, Capital Region, Denmark

I have been employed by Holbæk local authority's IT department. Here I was part of their AD team where I handled cases in HP Service Manager.- User administration in AD, Exchange and KMD- 1st level support via telephone and remote control- Preparation of iPhone's, iPad's and smartphones

Copenhagen Area, Capital Region, Denmark

- Build, troubleshoot, repair and prepare PCs, smartphones, AV, printer and other IT equipment- Software support on e.g. Microsoft Office- Purchase of hardware- Customer support in store and through remote desktop- User administration in Active Directory

Copenhagen Area, Capital Region, Denmark

My apprenticeship at Folk & EDB was at a small IT store and repair shop, where I had a lot of responsibility, customer contact and a close collaboration with my colleagues:- Build, troubleshoot, repair and prepare PCs, smartphones, AV, printer and other IT equipment- Software support on e.g. Microsoft Office- Purchase of hardware- Customer support in store and through remote desktop- User administration in Active Directory

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10. Klasse

Folkeskole 0. - 9. Klasse