Helping to develop the business of a start-up aiming at improving pre-issuance effiency.

Mission at BNP Paribas Securities ServicesGlobal Relationship Manager

-provide support in Payments Clearing & Settlement, participant management, crisisand Incident and organization of 24/7 hotline facilities;- support in the business administration monitoring and resilience testing programme;- involved in incident response team, hotline and incident manager duties;- ensuring procedures are documented and tested regularly, remediating any auditpoints in a timely fashion;- seeking opportunities to continuously improve services through efficiency, customereducation and projects.- providing support to Head of Operations unit in internal audit, budget preparationplanning and organization;- assure continuous risk and security level assessment of the business processes and itsescalation when required; remediating any audit points in a timely fashion;- dialogue with company units, users and other stakeholders via predefined internal andexternal committees, working groups and meetings;- supervision of the assignments and duties of the Team’s staff;- training: active on-the-job training, for hard skills (process or product) and soft skills(time management, relationship building), or definition of training needs to be providedby external counterparts;- coaching through observations, assistance and guidance on day-to-day work habitsand practices;- recruitment and onboarding of new recruits;- appraisal and HR administration matters (leaves, holidays, ...)

Daily management of Corporate Actions activities• Daily, weekly, monthly and Annual planning for the different teams: up to 4 groups of ten people• Raise problems and deviations as soon as possible after identifying them• Participate to workshops to communicate on the status of problems• Propose solutions to eliminate GAPS or issues• Write/review Business Requirements• Contribute to the implementation of solutions• Delivery of assignments within deadlines• Management of escalations• Daily sit-in with direct reports - coaching sessionsImplementation of a global KPIs dashboard from end to end CA process• Provide timely input to Product Business Analyst and Business Analysts on requirements• Ensure follow up of the project from ideation phase till roll out• Participate to weekly status update with project team and monthly sponsorship meetings• Raise problems and deviation as soon as possible after identifying them• Review/rewrite high level requirements• Review/rewrite Business RequirementsFunctionalization of the process from a market to a process based operational model. • Elaboration of the TOM• Implementation of the TOM• PDCA (Plan Do Check Act) of the TOM: checking if changes are correctly implementedImplementation of Lean methodology• Identify root causes via a structured process (5 whys of LEAN methodology, problem definition and problem solving, Lean dimensions: org. and skills, mindset and behavior, performance management, voice of the customer)• Propose solutions to eliminate root causes• Building Business cases (cost/benefit analysis): impact vs feasibility• Writing Project Concept (opportunity sheet)• Review/write Business Requirements• Implementation of a knowledge management system: SOPs, guidelines, quick card, MIFA, waterfall, etc…• 121coaching session: monitoring of collaborators progresses in terms of hard and soft skills

• Daily, weekly, monthly and Annual planning for the different teams: 12 people• Raise problems and deviations as soon as possible after identifying them• Participate to workshops to communicate on the status of problems• Propose solutions to eliminate GAPS or issues• Write/review Business Requirements• Contribute to the implementation of solutions• Delivery of assignments within deadlines• Management of escalations• Daily sit-in with direct reports - coaching sessionsImplementation of Lean methodology• Identify root causes via a structured process (5 whys of LEAN methodology, problem definition and problem solving, Lean dimensions: org. and skills, mindset and behavior, performance management, voice of the customer)• Propose solutions to eliminate root causes• Building Business cases (cost/benefit analysis): impact vs feasibility• Writing Project Concept (opportunity sheet)• Review/write Business Requirements• Implementation of a knowledge management system: SOPs, guidelines, quick card, MIFA, waterfall, etc…• 121coaching session: monitoring of collaborators progresses in terms of hard and soft skills Implementation of T2S• Identify potential issues for the migration: data base update• Coordinate meetings with product management to integrate the impact of the changes from an operational point of view• Create new procedures• Creation of new control framework • Coaching people on new processes• Planning of the migration• Migration• Monitoring of the new processes – correctives actions if necessaryImplementation of STP solutions (Salesforces) – dematerialization of the process. • Identify all manual and paper-based processes• Planning of the step-by-step process’s changes• Implementation of processes changes• PDCA – Plan Do Check Act: checking if changes are correctly implemented • Delivery of recommendation reports / currency & market

• Close the operational day without any operational incident on both financial and reputational side• Develop directs reports skills (coaching)• Continuously improve our processes and controls using the Lean methodology• Maintain our knowledge management system accurate• Manage any escalations• Close the operational day without any operational incident on both financial and reputational side• Develop directs and indirect reports skills (coaching)• Continuously improve our processes and controls using the Lean methodology• Maintain our knowledge management system accurate• Manage any escalationsMain achievements: • Implementation of a new operational center in Poland for the New-Issues departments• Hiring up to 20 people• Coaching people interacting with the Headquarter in Brussels• Creating and maintaining versatility matrix up to date• Reporting to the migration committee progresses via a tactical implementation plan• Responsible of the Waterfall - KPIs and productivity objectives for the department

• Re-organisation of the Client service team with dedicated contacts• Creation of a KPIS dashboard• Responsible of the Waterfall - KPIs and productivity objectives for the department• Implementation of Lean with McKinsey• Creation of several modules of coaching on both hard and soft skills• Review of the yearly assessment process at the group level• Creation of several RPA and STP solutions

- People Management of a team of 10 persons (coaching + support on personal development).- Enabling and follow-up of productivity increase initiatives, both short term and long term.- Management of client expectations, considering efficiency, changing market conditions and turnover.- Further development and implementation of the LEAN methodology

• Fields: consulting in organization and ISO 9001• Implement managing quality system for the company• Provide solutions to improve cost efficiency.• Implement managing quality system for external client

-Financial management of the project: delivery and analysis of reporting, allocation of resources.-Communication manager: define the communication strategy, create and update all the communication tools, the website etc...