Mathias Magak Email & Phone Number

Kisumu County, Kenya

Kisumu County, Kenya

Manage a team of Sub Agent Representatives Oversee expansion of Sub Agents, performance and relationship management of Sub Agents.Drive customer acquisition and consumption through Joint Business Plans.Ensure on shelf availability at all sub agent shops.Deliver compliance to Sub Agent POP vision including product display.Drive active rates and ALPC through.

Kisumu, Kenya

Kisumu, Kenya

Form part of the Agent Expansion team responsible for the set up of the Agent Network in assigned geographies.Understand and implement enrollment criteria and processes for new KOKO Agents to be added to the network, as well as termination criteria and processes for KOKO Agents with whom the business relationship is ending.Understand and implement the.

Nairobi, Kenya

Oversee the performance and relationship management of KOKO Agents assigned to me Drive customer acquisition through Joint Business Plans and Trade Marketing Initiatives with AgentsExecute on activity plans to ensure delivery of targetsEnsure effective execution of all Agent Network Sales processes through the sales cycle to enable a positive Agent and.

Kenya

Answer inbound phone calls from current and prospective KOKO customers and agentsPlace outbound phone calls to current customers to solicit feedback and drive KOKO Fuel consumptionAddress customer questions and concerns to ensure satisfactory issue resolutionGive voice to KOKO customers by understanding and reporting recurring questions and.

Nairobi

Updating client comments, complaints, enquires and compliments regarding packages and services on all relevant Multichoice Kenya systemsResolving customer query on first contact and keep the promise of query/ problem resolution for escalated casesConfirm client information and update on existing database Cross sell and or up sell current packages to.

Collecting and recording information in standard prescribed forms (Questionnaires) at Busia Border Post on Cargo trucks crossing over from Uganda to Kenya.