Mathias Nyman Email & Phone Number

Helsinki, Uusimaa, Finland

Portfolio owner and solution architect for Normet's customer facing digital services portfolio including corporate website, customer portal and ecommerce.• Complete portfolio was built from scratch with modern technical architecture (MACH, Microservices-based, API-first, Cloud-native, and Headless), integrating with a handful of core back-office systems, and rolled-out on a global scale• Delivered projects / new digital services on an average every 4-6 months, focusing on “failing fast”• Responsible for collecting feedback from the field/customers and convert the findings into globally applicable requirements• I work closely with Normet Leadership Team, stakeholders, and ICT, bridging the gap between business and tech solutions

Helsinki Area, Finland

At Hiab I was part of the services digitalization team, responsible for the customer facing digital services portfolio.Designed, developed and globally rolled out- the base enabler for Hiab’s connected solutions, including hardware, data pipeline and API.- Hiab’s customer portal for viewing, analyzing and diagnosing equipment data – shortening the problem resolution times and reducing customer support needs by 30%- Partner Portal for Hiab’s service partners to proactively manage service schedules utilizing IoT data and service contracts with seamless integration to Hiab’s webshop, increasing spare part sales with 10-20%- a remote diagnostics and configuration tool enabling Hiab to setup a new business, helping customers more efficiently and reducing resolution times by up to 90%• Member of the business development and M&A (mergers and acquisitions) unit, responsible for validating new technology, business cases and competitor landscape (compete or buy-in) for new digital initiatives, as well as creating prototypes and proof of concepts with the mind set of fail fast. We validated 3-4 concepts per year, and some got taken into the digital services portfolio.• Lead solution architect for the customer facing digital services portfolio, making sure the customer journey was seamless, having continuously high NPS scores• I worked closely with Hiab Leadership Team, stakeholders, and ICT, bridging the gap between business and tech solutions

Helsinki

At HiQ, I was developing our customers' as well as HiQ's own business. Together with my team, I improved our clients' profitability, developed incredible concepts, as well as designed future-proof technical architecture for supporting every upcoming challenge.• Key member of the business development and management consulting team, responsible for tech strategy, solution architecture, and service design related consulting• Together with the team, created the foundation for HiQ Finland’s upcoming IoT related consulting business• Designed and facilitated digitalization strategy workshops, as well as delivered conclusions and recommendations for customers• Designed and conducted quantitative and qualitative user research, coordinating HiQ’s design team• Did hands-on technical consultation, designing and implementing proof of concepts together with customers

Helsinki, Finalnd

I was an Associate Manager in Accenture's Software as a Service (SaaS) practice. I work with the Salesforce.com platform for clients across various industries. I'm a hybrid that perform roles in both software designing and implementation as well as project management.I was also involved in projects where we developed custom web and mobile apps for large players in the telecom, shipping, and manufacturing industry as well as the public sector. My roles included project management, solution architect, service design and full-stack developer.Previous roles at Accenture- Team Lead / Senior UX Designer, 2013 – 2014 (1 year)- Usability Specialist / Developer, 2010 – 2013 (3 years)

Espoo, Finland

During my time at eCraft, I was mostly involved in developing a new license based ideation tool and support sales with selling the software to potential customers.My tasks included:- Drawing mockups- Design and develop user interfaces (Silverlight, WPF) - Participated in design workshops together with the clients