Senior Manager Compliance And Captains Relation
Current• Propose Captains training programs and support tracking system(s) for Captains’ performance and evaluations.• Responsible for Captains’ Welfare and supports the hiring and training of all new Captains.• Maintain current progressive discipline policy and establish follow up procedures regarding speed.• Support Investigations and prepare reports on accidents or incidents, including providing support for handling the collection and photographing of evidence, measurements, interviewing of witnesses, providing for alternate passenger service and required medical assistance.• Responsible for facilitating communication between the Management and the Captains and Prepare data required to plan bus route and post route schedule.• Provide on the road supervision of all GIGM buses and Review customer complaints with Captains and prepare customer service reports.• Reinforce Captains performance expectations, coach to improve skills, offer positive reinforcement for meeting or exceeding expectations, and issues warning or violations as warranted.• Coordinate Captains fitness test, including substance (alcohol and drug) tests and annual physical examination.• Supervise and assist with or prepare bus routes and ensure that Captains maintain a route folder with accurate descriptions of their daily routes.• Enforce Captains compliance with transport policies, as well as state and federal laws and regulations